Rain And Its Insanity

I app**** for a rain 5G router, which said I have coverage in my area. Upon receiving it and trying to connect it, it has never ever worked and I switched it off a month after getting it. They say the router is free. Which I currently have in my position.

The router has never worked for a single day, and today I tried to log into my account, to see if I can perhaps reconnect it and use it at my house. The page says I owe them R788,46. Which is shocking because I paid R699 upon signing up for the ****le, but since then I have never ever used it and their records can prove that my usage has been at 0,00mb since receiving their ****le.

This is insanity and absurdity because in fact, they owe me, for starting a service and me paying them R699 for something to not even work for a single day