LK
Lindokuhle K
1 reviews | Active since Jun 2018
06 Nov 2023, 11:05
Rain and its agents are ****** ******!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Rain and its agents are ****** ******. I have been following up on a refund that no one knows how far in the process it is (even AMID who is supposedly their TL) who has been promising to call me back for the last I don't know how many days. None of these agent's sound clued up about their own company. No one wants to transfer me to the billing department so I can get more information. I am literally at a stalemate and at their mercy to get my money back. They have even gone the extra mile of blocking my number from their call centre. When I call the calls don't go through. GUYS I WANT MY MONEY BACK. MONEY DOES NOT GROW ON TRESS; YOU CAN'T CHARGE ME FOR A SERVICE I DID NOT RECEIVE. I have escalated this to ICASA. They will deal with you guys; in actual fact they should SHUT you ****** ****** down.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
06 Nov 2023, 11:14Hi Lindokuhle Khaya.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply06 Nov 2023, 11:14
Official
Hi Lindokuhle Khaya.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LK
Lindokuhle K's updateReviewer Update
06 Nov 2023, 11:23You are sounding like one of the agents that I always speak to. I spoke to" Baby" this morning. She literally cut the call because she didn't know what to say to me. Guys, please take us seriously. Can I get my refund please.
LK
Lindokuhle K's update06 Nov 2023, 11:23
Reviewer Update
You are sounding like one of the agents that I always speak to. I spoke to" Baby" this morning. She literally cut the call because she didn't know what to say to me. Guys, please take us seriously. Can I get my refund please.
LK
Lindokuhle K's updateReviewer Update
06 Nov 2023, 11:28Okay if what you are telling me now is indeed true, why have you guys blocked my numbers? why has your TL not said this to me? if you take some time to look at all the information, I have been providing you wouldn't be responding the way you are. But be that as it may, I have escalated this matter to your regulator. I believe they will deal with it fairly. Thanks.
LK
Lindokuhle K's update06 Nov 2023, 11:28
Reviewer Update
Okay if what you are telling me now is indeed true, why have you guys blocked my numbers? why has your TL not said this to me? if you take some time to look at all the information, I have been providing you wouldn't be responding the way you are. But be that as it may, I have escalated this matter to your regulator. I believe they will deal with it fairly. Thanks.
LK
Lindokuhle K's updateReviewer Update
06 Nov 2023, 11:48You suspended my services mid-month, why am I paying full amount??
LK
Lindokuhle K's update06 Nov 2023, 11:48
Reviewer Update
You suspended my services mid-month, why am I paying full amount??
LK
Lindokuhle K's updateReviewer Update
06 Nov 2023, 15:00Will I get a response on why I was charged full amount for half month's services? and constant empty promises from your agents that you will refund me?
LK
Lindokuhle K's update06 Nov 2023, 15:00
Reviewer Update
Will I get a response on why I was charged full amount for half month's services? and constant empty promises from your agents that you will refund me?
LK
Lindokuhle K's updateReviewer Update
07 Nov 2023, 10:39Hi, you will see that the service stopped working on the 11th and I cancelled on the 13th, from then I got a new Wi-Fi from a different provider for the rest of the month. So, the service being active for the entire October is completely not true. Reference number I was given upon cancellation is #***3.
Other reference numbers I got thereafter are #***9, #***4, and #***2.
Other reference numbers I got thereafter are #***9, #***4, and #***2.
LK
Lindokuhle K's update07 Nov 2023, 10:39
Reviewer Update
Hi, you will see that the service stopped working on the 11th and I cancelled on the 13th, from then I got a new Wi-Fi from a different provider for the rest of the month. So, the service being active for the entire October is completely not true. Reference number I was given upon cancellation is #***3.
Other reference numbers I got thereafter are #***9, #***4, and #***2.
Other reference numbers I got thereafter are #***9, #***4, and #***2.
LK
Lindokuhle K's updateReviewer Update
21 Nov 2023, 08:17Hi Rain,
I got my refund. Thank you.
I got my refund. Thank you.
LK
Lindokuhle K's update21 Nov 2023, 08:17
Reviewer Update
Hi Rain,
I got my refund. Thank you.
I got my refund. Thank you.