TM
Tsakane M

1 reviews | Active since Dec 2013

09 Aug 2025, 17:12

RAIN AND FNB FRUSTRATION

My FNB credit card expired in February, I'm been paying my rain subscription using a link, however rain has been trying to bill me on my credit that has expired. Paid 2 months subscription because I couldn't pay in May... was only able to use the router for 3 weeks... Ive requested a cancelation since mid July and nothing is been done. Everyday they busy on my expired credit card trying to debit which om being charged R8 declined fees for transaction by FNB while my card has money, im upset with FNB charging me this amount as Ive reported this mattrr to them and they are aware that Rain is truing on an expired card. I don't understand how FNB canLloww this madness when the card has expired and they chaging me for this. Rain doesn't have my new card details for a reason. FNB is requesting a cancelation letter and this ****** useless support team at Rain is non responsive. They lodge tickets that are never attended to. Im so frustrated and FNB are not helping thinking of moving my account from FNB because of this.

0
Replies (4)
Rain
Rain's reply09 Aug 2025, 17:32
Official
Hi Tsakane

 Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.
TM
Tsakane M's update12 Aug 2025, 16:15
Reviewer Update
Yes... I've been saying you'll must cancel all nce Juky, and email me the cancelation letter so I can send it to FNB
TM
Tsakane M's update12 Aug 2025, 16:59
Reviewer Update
I don't oww you guys anything... I paid for 2 months in June and was told my next payment will be on the 1st of August. I could
TM
Tsakane M's update12 Aug 2025, 17:02
Reviewer Update
I couldn't use your services in July and have all communication on my phone... You guys owwnee ffor aal tge transactions on my credit card that were not authorized and come fetch your router