Rain and CCD carriers are unprofessional

I am extremely disappointed with the poor service I’ve received from Rain and its logistics partner, CCD Couriers. I ordered a home router online, expecting delivery within a reasonable timeframe. After waiting several days with no delivery or updates, I eventually had to visit a Rain outlet in person to collect the router myself.

I received the router on Tuesday, 6 May 2025, around 4 PM. I was told by the staff member that it would be activated within 24 hours. It is now Thursday, 8 May 2025, and the router is still not activated.

I’ve called Rain’s call center multiple times, but all I’m told is that it will be activated — with no clear timeframe or explanation. This lack of communication and poor service is incredibly frustrating. I initially chose Rain believing it was a reliable Wi-Fi provider, but this experience has proven otherwise.