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Hazel

1 reviews | Active since Mar 2022

26 Feb 2025, 16:43

Rain and capitec are ****ming customers

Rain is the worst subscriber i made a payment on the 20 January 2025 and have been sending proof of payment since than but they don't update i called them more than 10 times and the payment was done with the in app instant pay of capitec both the bank and this merchant can't assist but the money went off my account

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Replies (9)
Rain
Rain's reply26 Feb 2025, 17:17
Official
Hi Hazel,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
H
Hazel's update26 Feb 2025, 18:19
Reviewer Update
I did so many times and your consultant have verified that documents has been received
H
Hazel's update26 Feb 2025, 18:24
Reviewer Update
Pls see these ref numbers whenever i send the document they provide ref numbers. ***0
***6.***0
H
Hazel's update27 Feb 2025, 07:03
Reviewer Update
Still waiting feedback
H
Hazel's update27 Feb 2025, 13:22
Reviewer Update
Hi dear am still waiting for feedback
H
Hazel's update27 Feb 2025, 16:41
Reviewer Update
Its been more than a month still no feedback ... Where is this relevant department ...where the billing department
H
Hazel's update27 Feb 2025, 17:17
Reviewer Update
How long can this take cause i am disconnected
H
Hazel's update28 Feb 2025, 05:28
Reviewer Update
This is unfair and unjustly enrichment as i paid for my service but u failing to provide it. Its been more than 2 days trying to solve this on your media platforms and hello peter as i didn't get joy from the other platforms but u still failing to provide the service paid. Kindly contact ur bank and request assistance if payment came through as this is unfair and unjust
H
Hazel's update28 Feb 2025, 05:42
Reviewer Update
If i don't receive feedback, my service or a refund will take this to the ombudsman as this is unfair practices by a company as big as u