DS
Dave S
1 reviews | Active since Mar 2009
30 Jan 2021, 12:42
RAIN an IT company the over promises & under delivers
I cancelled my phone and ADSL internet from 31st Jan as I have sold my property. I need internet for 2-3 weeks so I purchased a Rain SIM. I was y told by the sales rep how really easy it was to connect & if I had any problems their support people were excellent. What a joke that turned out to be! Installed my SIM Friday & after 2 hours of frustration tried calling their support line. 30 minutes & their rep was unable to connect my phone & then the line was cut off. Rang them back to get a message that support closed at 5pm Friday. So it was obvious the support lady just decided to CUT ME OFF without a sorry or explanation!!! WoW now the whole weekend NO service and no internet. What a Wonderful caring company is RAIN.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
30 Jan 2021, 13:45Good afternoon Dave
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Rain's reply30 Jan 2021, 13:45
Official
Good afternoon Dave
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
Kindly accept my humble apologies for the service that you have received thus far.
Please provide me with your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you.
Regards
Mosa
DS
Dave S's updateReviewer Update
31 Jan 2021, 10:59davestonelake@vanilla,co,za
I opened my account online and inputted my physical address but your site but could not go any further - it did not accept it???
I opened my account online and inputted my physical address but your site but could not go any further - it did not accept it???
DS
Dave S's update31 Jan 2021, 10:59
Reviewer Update
davestonelake@vanilla,co,za
I opened my account online and inputted my physical address but your site but could not go any further - it did not accept it???
I opened my account online and inputted my physical address but your site but could not go any further - it did not accept it???
DS
Dave S's updateReviewer Update
31 Jan 2021, 11:02On Monday 1st Feb my Telkom and ADSL will be disconnected so I now will have to spend R100;s on cell phone airtime trying to sort this problem out as it takes forever for your Help line to respond???
DS
Dave S's update31 Jan 2021, 11:02
Reviewer Update
On Monday 1st Feb my Telkom and ADSL will be disconnected so I now will have to spend R100;s on cell phone airtime trying to sort this problem out as it takes forever for your Help line to respond???
DS
Dave S's updateReviewer Update
31 Jan 2021, 11:18I would like Rain to contact me on *** as I have tried to contact anyone via the Rain website without success?
DS
Dave S's update31 Jan 2021, 11:18
Reviewer Update
I would like Rain to contact me on *** as I have tried to contact anyone via the Rain website without success?
DS
Dave S's updateReviewer Update
02 Feb 2021, 18:27The saga continues!!! Sunday I received an email from Tshikane Namuramba giving me instructions to reset my phone - (removing all my contacts photos and saving ) quite a lengthy process, Then to make adjustments to my setting to get connected. Did this but NOTHING! no connection.
Monday I rang RAIN and asked to speak to Tshikane as he had instructed me and was told he is not available as RAIN is upgrading their system, its been off all weekend and they might call me in 72 hours!!! So lets review:
1. they sold me a package knowing it would be u/s for 5 days!
2. Tshikane gave me instructions to reset my phone and call him knowing their system would be down and he would be unavailable!!!
Am I actually in the middle of an episode of MONTY PYTHON???
Or has Leon Schuster made a comeback and I will be on the Shucks Schuster show?
Can any company even in south Africa reach such low levels of Plain IMCOMPETENCE? Obviously for RAIN this is just the way they work!!!
Monday I rang RAIN and asked to speak to Tshikane as he had instructed me and was told he is not available as RAIN is upgrading their system, its been off all weekend and they might call me in 72 hours!!! So lets review:
1. they sold me a package knowing it would be u/s for 5 days!
2. Tshikane gave me instructions to reset my phone and call him knowing their system would be down and he would be unavailable!!!
Am I actually in the middle of an episode of MONTY PYTHON???
Or has Leon Schuster made a comeback and I will be on the Shucks Schuster show?
Can any company even in south Africa reach such low levels of Plain IMCOMPETENCE? Obviously for RAIN this is just the way they work!!!
DS
Dave S's update02 Feb 2021, 18:27
Reviewer Update
The saga continues!!! Sunday I received an email from Tshikane Namuramba giving me instructions to reset my phone - (removing all my contacts photos and saving ) quite a lengthy process, Then to make adjustments to my setting to get connected. Did this but NOTHING! no connection.
Monday I rang RAIN and asked to speak to Tshikane as he had instructed me and was told he is not available as RAIN is upgrading their system, its been off all weekend and they might call me in 72 hours!!! So lets review:
1. they sold me a package knowing it would be u/s for 5 days!
2. Tshikane gave me instructions to reset my phone and call him knowing their system would be down and he would be unavailable!!!
Am I actually in the middle of an episode of MONTY PYTHON???
Or has Leon Schuster made a comeback and I will be on the Shucks Schuster show?
Can any company even in south Africa reach such low levels of Plain IMCOMPETENCE? Obviously for RAIN this is just the way they work!!!
Monday I rang RAIN and asked to speak to Tshikane as he had instructed me and was told he is not available as RAIN is upgrading their system, its been off all weekend and they might call me in 72 hours!!! So lets review:
1. they sold me a package knowing it would be u/s for 5 days!
2. Tshikane gave me instructions to reset my phone and call him knowing their system would be down and he would be unavailable!!!
Am I actually in the middle of an episode of MONTY PYTHON???
Or has Leon Schuster made a comeback and I will be on the Shucks Schuster show?
Can any company even in south Africa reach such low levels of Plain IMCOMPETENCE? Obviously for RAIN this is just the way they work!!!