Rain-an expensive network

Dear HelloPeter Team,

I am writing to formally lodge a complaint regarding the ongoing service disruptions I have experienced with Rain which have had a direct and deeply damaging impact on my livelihood.

As a content producer, my work requires weeks of travel followed by critical post-production periods where I must be fully operational from home—editing, uploading, and delivering content to clients on strict deadlines. My income is directly tied to my ability to meet these deliverables on time. Unfortunately, due to the outages in Rain’s network—reportedly linked to weather conditions—I have been left without reliable internet access during a crucial delivery window.

This disruption has resulted in significant financial loss and reputational risk. In order to meet my obligations, I have been forced to purchase additional airtime and mobile data at my own expense, effectively paying twice for a service that I was already subscribed to but could not access. This is not only unsustainable but fundamentally unfair.

Beyond the financial implications, I am extremely frustrated by the complete lack of accessible customer support. My attempts to resolve the matter have been met only with automated responses, with no access to a human agent who can provide clarity, accountability, or resolution.

I would like to raise the following critical questions:

What recourse do I have to reclaim the costs incurred due to Rain’s service failure? How can I escalate this matter to engage with a real representative who can address my complaint meaningfully? Is this level of service disruption and lack of support a common experience among Rain users, or is my case being mishandled?

I am requesting assistance from HelloPeter in escalating this matter and holding Rain accountable for both the service failure and the lack of adequate customer support. Reliable internet is not a luxury in my profession—it is essential infrastructure, and its failure has tangible consequences.

I trust that this platform will assist in ensuring that my concerns are heard and addressed with the urgency and seriousness they deserve.