Rain almost cost me my job now handing me over to debt collectors

Rain has been sending me statements claiming that I owe them money. Here's a bit of backstory: In September 2022, I started a new job, but Rain's network was absolute garbage. I was constantly sending messages on Twitter and Facebook, and it would take them three days or more to respond. When I called their call center, I was on hold for hours. Meanwhile, I had to buy data and hotspot from my mobile phone while still paying R549 every month.

I work from home, and in October, while I was on probation, I almost lost my job because the network would just disconnect during meetings and training sessions. Toward the end of December, I tried to cancel my service but couldn't. Calling their call center, as usual, got me nowhere.

Despite all this, they had the nerve to send me an email saying I had been handed over to debt collectors. I would love to provide screenshots of the messages I sent begging for help. Rain was useless, and I wasn't going to spend money on Telkom data while also paying for a Rain network that doesn't work. How I wish I could attach the screenshots of responses I would get from their social media agents "

When I cancelled the first time I was told that someone was going to come and fix the connection but dololo. Noone came. I don't know which language to use to make you guys understand how frustrating this is as I use the internet to work. It's like you guys don't care. What hurts the most is that you are also human.

Dec 28, 2022, 11:08 PM · Sent

This cannot be it guys!

Dec 28, 2022, 11:29 PM

Dec 28, 2022, 11:34 PM @TheeBlackPearlo 😃👋 We are sorry for the delay in response to your query😞. We are experiencing a high volume of queries and attending to them as fast as possible🙏Please do let us know if you are still experiencing an issue or need any help and we will jump right on this. Thank you Have an amazing day further💧 Jan 3, 2023, 4:59 PM

Get your act together and sort your **** out.