RAIN - ALLAN

Today I received a call from Allan from Rain who explained the reasons for no wifi and he could not apologize enough for the wifi interuptions / no wifi that I have had over the last while which was beyond their control.. After understanding the problem and who also took the time to call me personally is a BIG thumbs up for Rain. They have also credited my account for the none working days. He understands the frustration you go through when dealing with the call centre(which I do find helpful and pleasant) to reboot/unplug/wait 2 min etc etc and the problem is not your unit but the tower which they are working on to communicate to the call centre going forward. I now have super strong signal and can recommend Rain for the personal service given to their customers and always have had a good signal. As a whole over a 2.5 years that I have been with them I have had very few problems which were sorted out with a call to the call centre who are excellent with solving minor problems.

Thank you Allan for the call, it makes a huge difference as a customer