Rain!!! All i want is real help

Ive been a loyal customer for approx 5 years on their top tier package. 95% of the time there hasn't been any issues but recently but recently, over the past month, my Internet has been terrible. Ive logged a complaint through thier app countless times but the Ai bot just goes through the same process (useless and just a waste of time). When getting a real person its sounds like cheap out sourced labour from india with the same limited capabilities as the ai bot. It is disgusting that no one has tried to give me real help when for the past 5 years they happily take my money. Its been a month, lol.