RAIN - AKA STORMY WEATHER AHEAD

I signed on with Rain and had a router in my study as I was experiencing frequent outages - Rain sent a technician to replace the internal router with an external one on the roof of my home. From then i on the service went from bad to worse and I have had to contact their call centre (which is outsourced in India,) I have called repeatedly for the past 8 days reporting outages for extended periods of time (up to 6 hours daily.) Every time I call I receive the same response that the matter will be escalated and either that either a technician will come and assist?and/or that I will receive a call back. I have NEVER received any response from Rain. I cancelled my contract verbally on 2nd March 2023 as I was at my wits end at their lack of response and was told that my service would be terminated after a month's time. Naturally I have paid my R529.00 iro March and have wasted a great deal of time and money on numerous fruitless calls. I would like Rain to collect their equipment and refund me asap. This has been an exercise in futility and frustration as Rain hides behind the call centre and does not attempt to ascertain what the constant protracted outages are caused by .