Rain after sales service is terrible, believe it or not, it gets worse when you cancel.

Rain after sales service is terrible, it gets even worse when you cancel due to terrible service. Receiving your tower, you're excited and welcome the new service provider into your home, things work, there is service, proper line speed, no interruptions, and you as a consumer are happy.

3 months later you begin to experience problems, you call into the call center where you sit on hold for a bit and then get told to go through a check list to address the matter. Suddenly the tower location, which has not moved more that 1cm for the purposes of dusting is not sufficient. Photos are requested of the location, they are supp**** to Rain and then ignored by the staff as no response or further communication follows.

Meanwhile we are now experiencing...

Signal drops, signal quality is unreliable, online meetings are interrupted, emails and messages are delayed by 30 minutes, manual resets are required. internet consistency of 15 minutes at a time, speed tests showing fractions of what is being paid for.

And we call again, and again to tell us that we are at fault. Humoring Rain we have moved the device to a several locations where we rand quality tests, and they; 1. ended up being worse off than the original location, and 2. when a "better" location was found the situation continued.

So finally we decide to cancel our services, submit the request online, it is processed, we know this, because now there is NO SERVICE, not from the Rain Tower, nor from the after sales team. They did not process the cancellation in finance, who has again debited the credit card.

Now calling the service center turns into a 15minute plus wait on hold, to a dropped line or needing to move on from waiting.

If rain at least reads the negative reviews, then please respond to the several ticket requests for a call back. So that we can sort out the collection of your ******* unit, as well as the refund due.