TP
THABISO P
1 reviews | Active since Oct 2014
01 Mar 2021, 19:29
Rain Activate My Sim Card!
I am a new client to Rain. I am very very disappointed with the service already. I received my Router at 1pm this afternoon 1/03/2021. And yet, 6 and a half hours later, the SIM card has still NOT been activated. This is despite two emails sent to the company reporting this matter. I am actually ****ed off about this. Feels like I threw R700 into a garbage bin.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Mar 2021, 07:03Good morning Thabiso.
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply02 Mar 2021, 07:03
Official
Good morning Thabiso.
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you have experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
TP
THABISO P's updateReviewer Update
02 Mar 2021, 07:07Hi Mosa
I hope so, because I’m Still not connected.
Thank you for your response.
I hope so, because I’m Still not connected.
Thank you for your response.
TP
THABISO P's update02 Mar 2021, 07:07
Reviewer Update
Hi Mosa
I hope so, because I’m Still not connected.
Thank you for your response.
I hope so, because I’m Still not connected.
Thank you for your response.
TP
THABISO P's updateReviewer Update
02 Mar 2021, 13:4524 hours after receiving my router, I am STILL NOT CONNECTED.
I have been told that an agent would contact me, but still, NOTHING!
Is this the type of service that you give to all your customers?
The Rain website promises to have the SIM card activated within 2hours of it being received.
I’ve been sitting IDLE for 24hours.
Please take me seriously Mosa and the Rain team. This is appalling.
I have been told that an agent would contact me, but still, NOTHING!
Is this the type of service that you give to all your customers?
The Rain website promises to have the SIM card activated within 2hours of it being received.
I’ve been sitting IDLE for 24hours.
Please take me seriously Mosa and the Rain team. This is appalling.
TP
THABISO P's update02 Mar 2021, 13:45
Reviewer Update
24 hours after receiving my router, I am STILL NOT CONNECTED.
I have been told that an agent would contact me, but still, NOTHING!
Is this the type of service that you give to all your customers?
The Rain website promises to have the SIM card activated within 2hours of it being received.
I’ve been sitting IDLE for 24hours.
Please take me seriously Mosa and the Rain team. This is appalling.
I have been told that an agent would contact me, but still, NOTHING!
Is this the type of service that you give to all your customers?
The Rain website promises to have the SIM card activated within 2hours of it being received.
I’ve been sitting IDLE for 24hours.
Please take me seriously Mosa and the Rain team. This is appalling.
TP
THABISO P's updateReviewer Update
02 Mar 2021, 13:48Funny enough, the debit on my account was INSTANT
TP
THABISO P's update02 Mar 2021, 13:48
Reviewer Update
Funny enough, the debit on my account was INSTANT