Rain activate my product or lose a customer

Item: Rain
Rating: 1
Author: Duane M

I have been a long standing customer of rain and i was overall happy with their services. I decided to upgrade to the rain one plan. I recieved my device and sims as promised but it has been more than 48 hours to activate my new product. When i call they say i must patiently wait for them to sort it out. I have never heard of a activation taking 48hours and counting . And no one can give me a estimate time that it will be fixed or not

Helpful (0)

Replies (3)

Rain's replyOfficial

04 Aug 2023, 15:42

Hi Duane

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain

Rain's reply04 Aug 2023, 15:42

Official

Hi Duane

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain

Duane M's updateReviewer Update

04 Aug 2023, 15:55

I will be glad if this is sorted out promptly. If so i will give a better review of my ongoing experience from today onward.

Duane M's update04 Aug 2023, 15:55

Reviewer Update

I will be glad if this is sorted out promptly. If so i will give a better review of my ongoing experience from today onward.

Duane M's updateReviewer Update

05 Aug 2023, 10:09

Thanks to the kind assistance From Grace @ rain. They activated my product. Will be sure to post my experience. I am convinced it will be smooth sailing from now on. Thank you Grace

Duane M's update05 Aug 2023, 10:09

Reviewer Update

Thanks to the kind assistance From Grace @ rain. They activated my product. Will be sure to post my experience. I am convinced it will be smooth sailing from now on. Thank you Grace