1 reviews | Active since Apr 2022
Rain account not cancelled as requested
I cancelled my rain subscription online on the 01st of February 2022, an agent from Rain contacted me on the 07th of February 2022 and I advised her that I want to proceed with the cancellation but unfortunately I was in the rural areas at the time of the call the agent advised I needed to personally be home to hand over the router cause I had to sign for it. I called Rain on the 14th of March 2022 to find out when they are collecting the router they promised to get back to me. To my surprise I got double debited today and when I call the contact centre I get sent from pillar to posts. I do not understand why I need to pay for something which I am not using and I had cancelled on the 01st of February 2022 already.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
I am aware that the router was in use in March but why was I debited for March and April.
I need to get R233 plus R699. I paid for my router before I received so the router was not paid in arrears, you need to check your records.
My address is 152 High street, Rosettenville, Johannesburg.
I am aware that the router was in use in March but why was I debited for March and April.
I need to get R233 plus R699. I paid for my router before I received so the router was not paid in arrears, you need to check your records.
My address is 152 High street, Rosettenville, Johannesburg.