L
Lerato

1 reviews | Active since Mar 2023

11 Jun 2024, 22:54

Rain absurd service

Last year in June I was using Rain simcard for unlimited internet access which is a month to month subscription. However due to the poor network connectivity with the simcard I had decided to cancel their service and there were emails sent and calls made in that regard as evidence. Surprisingly today I received an sms stating that Rain has handed my account to Debt collectors. How so?, when I know I did not sign a contractual agreement with them. This is utter nonsense. Rain is very *********** and they are ******. Trying swindle customers. I am going to further escalate this matter as Rain had violated my consumer right.

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Replies (2)
Rain
Rain's reply12 Jun 2024, 07:44
Official
Hi Lerato L.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
L
Lerato's update12 Jun 2024, 11:19
Reviewer Update
When will this matter be resolved?. Because I keep getting smses that I need to pay an amount of R547.29 to NuDebt collectors.