SM
Sipho M
1 reviews | Active since Nov 2023
03 Apr 2024, 17:47
Rain ****
I'm very disappointed with rain with their service and poor communication, product misprestation, I paid but suddenly I'm disconnected.
This ppl they say rain is month to month but that is a different story, so If I didn't pay for that month next month you own them but you were disconnected.
Rain is a big ****.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Apr 2024, 17:55Hi Sipho Mahlangu,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Apr 2024, 17:55
Official
Hi Sipho Mahlangu,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SM
Sipho M's updateReviewer Update
03 Apr 2024, 20:49No no no, you expect me to pay for services which I didn't use. Okay, let's go back to 2023 July or August if am not mistakenly, am not sure between these two months were i missed a payment for that month and I didn't use your services and suddenly the following month I'm owning you 529 for the month which I didn't have any internet connection for a period of 30days.
I think I need a proper clarity with regards to month to month or prepaid. So I have requested to cancel and I was told that I'm owning 529 but to my surprise, this is a prepaid not a contract were I'm obligated to pay for services which I didn't use.
So when you advertise you say no contracts, and this is a month to month.
I have initiated a call around 16:00 today and I was muted for 3omintes with no respond and the consltant decided to keep quite while I'm using my airtime to get help, you guys are not professional at all and ***********, sometimes when you call you hear ppl laughing or having a conversation while you're trying to get assistance.
Please help me to cancel and send someone to collect the router, I'm longer interested in your services.
Thank you.
I think I need a proper clarity with regards to month to month or prepaid. So I have requested to cancel and I was told that I'm owning 529 but to my surprise, this is a prepaid not a contract were I'm obligated to pay for services which I didn't use.
So when you advertise you say no contracts, and this is a month to month.
I have initiated a call around 16:00 today and I was muted for 3omintes with no respond and the consltant decided to keep quite while I'm using my airtime to get help, you guys are not professional at all and ***********, sometimes when you call you hear ppl laughing or having a conversation while you're trying to get assistance.
Please help me to cancel and send someone to collect the router, I'm longer interested in your services.
Thank you.
SM
Sipho M's update03 Apr 2024, 20:49
Reviewer Update
No no no, you expect me to pay for services which I didn't use. Okay, let's go back to 2023 July or August if am not mistakenly, am not sure between these two months were i missed a payment for that month and I didn't use your services and suddenly the following month I'm owning you 529 for the month which I didn't have any internet connection for a period of 30days.
I think I need a proper clarity with regards to month to month or prepaid. So I have requested to cancel and I was told that I'm owning 529 but to my surprise, this is a prepaid not a contract were I'm obligated to pay for services which I didn't use.
So when you advertise you say no contracts, and this is a month to month.
I have initiated a call around 16:00 today and I was muted for 3omintes with no respond and the consltant decided to keep quite while I'm using my airtime to get help, you guys are not professional at all and ***********, sometimes when you call you hear ppl laughing or having a conversation while you're trying to get assistance.
Please help me to cancel and send someone to collect the router, I'm longer interested in your services.
Thank you.
I think I need a proper clarity with regards to month to month or prepaid. So I have requested to cancel and I was told that I'm owning 529 but to my surprise, this is a prepaid not a contract were I'm obligated to pay for services which I didn't use.
So when you advertise you say no contracts, and this is a month to month.
I have initiated a call around 16:00 today and I was muted for 3omintes with no respond and the consltant decided to keep quite while I'm using my airtime to get help, you guys are not professional at all and ***********, sometimes when you call you hear ppl laughing or having a conversation while you're trying to get assistance.
Please help me to cancel and send someone to collect the router, I'm longer interested in your services.
Thank you.