Rain

Billing Issues. Attention: RAIN 5G On 2 September 2024 I send an email to Rain and cancel my subscription. I also do it by phone on the same day. I am told that a consultant will contact me to finalize the cancellation process. Rain does not contact me at any point. After several calls to them there is still no progress. The monthly premium continues to rise even though I no longer use their services at all. On 24 January 2025 I send an email to Rain to try to resolve the matter. I am contacted by phone by Lydia Makhobua. She undertakes to resolve the matter. My reference REF ***6 on 24/01/2025 at 10h24. Again nothing happens and on January 31, 2025 I contact Rain by phone. It is undertaken to solve the problem the same day. I get REF ***2 at 10h44. Meanwhile, Rain is still trying to recover money from my Bank account. I also get text messages daily with their threats to pay immediately. If I have done something wrong I will understand but this is a perfect example of a Company that has no idea what is going on. It is also not possible to solve the problem with the consultants.