SP
Shandre P
1 reviews | Active since Oct 2024
03 Oct 2024, 10:44
Rain
Hi I've been sending a request for a cancelation on my rain wifi since last my August 2024 I'm not using it, it's been off since August. Today on the 25 September 2024 rain debited a R625 from my account and it usually goes off on the 1st. I got a message last month saying my request has been send to the cancelation department and I've been requesting a call to speak to an agent, I really want a refund for the debit that went off my account and want to cancel my rain
Thanks Shandre Palm
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
03 Oct 2024, 11:34Hi Shandre,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Rain's reply03 Oct 2024, 11:34
Official
Hi Shandre,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
SP
Shandre P's updateReviewer Update
03 Oct 2024, 12:02I'm going into the rain office today to drop off the router and ask for the refund for the money that was debited off my account on the 25th of September 2024 because since August I've been calling agents and requesting cancelation on the wifi
SP
Shandre P's update03 Oct 2024, 12:02
Reviewer Update
I'm going into the rain office today to drop off the router and ask for the refund for the money that was debited off my account on the 25th of September 2024 because since August I've been calling agents and requesting cancelation on the wifi
SP
Shandre P's updateReviewer Update
03 Oct 2024, 15:03Since August Ive been requesting for cancelation
For the month of September the internet was switch off because I didn't pay but on the 25th September 2024 a R625 was debited from my account when the wifi was off I've been speaking to several agents for cancelation and a refund for the money that was taken on the 25th September 2024 I don't know why they took money from my account on that day when debit was made for the 1st of every month and the cancelation was only made today after I return the router if I do not get a refund I will take this matter further!
For the month of September the internet was switch off because I didn't pay but on the 25th September 2024 a R625 was debited from my account when the wifi was off I've been speaking to several agents for cancelation and a refund for the money that was taken on the 25th September 2024 I don't know why they took money from my account on that day when debit was made for the 1st of every month and the cancelation was only made today after I return the router if I do not get a refund I will take this matter further!
SP
Shandre P's update03 Oct 2024, 15:03
Reviewer Update
Since August Ive been requesting for cancelation
For the month of September the internet was switch off because I didn't pay but on the 25th September 2024 a R625 was debited from my account when the wifi was off I've been speaking to several agents for cancelation and a refund for the money that was taken on the 25th September 2024 I don't know why they took money from my account on that day when debit was made for the 1st of every month and the cancelation was only made today after I return the router if I do not get a refund I will take this matter further!
For the month of September the internet was switch off because I didn't pay but on the 25th September 2024 a R625 was debited from my account when the wifi was off I've been speaking to several agents for cancelation and a refund for the money that was taken on the 25th September 2024 I don't know why they took money from my account on that day when debit was made for the 1st of every month and the cancelation was only made today after I return the router if I do not get a refund I will take this matter further!
SP
Shandre P's updateReviewer Update
03 Oct 2024, 19:49I sent screenshots of the emails they send me for cancelation
SP
Shandre P's update03 Oct 2024, 19:49
Reviewer Update
I sent screenshots of the emails they send me for cancelation
SP
Shandre P's updateReviewer Update
03 Oct 2024, 19:59I send two emails please check.
SP
Shandre P's update03 Oct 2024, 19:59
Reviewer Update
I send two emails please check.
SP
Shandre P's updateReviewer Update
04 Oct 2024, 14:18Hi
I got 2 missed calls from rain can I please have you guys call me back on ***
I got 2 missed calls from rain can I please have you guys call me back on ***
SP
Shandre P's update04 Oct 2024, 14:18
Reviewer Update
Hi
I got 2 missed calls from rain can I please have you guys call me back on ***
I got 2 missed calls from rain can I please have you guys call me back on ***
SP
Shandre P's updateReviewer Update
07 Oct 2024, 11:21Thank you so much🌟
SP
Shandre P's update07 Oct 2024, 11:21
Reviewer Update
Thank you so much🌟