MB
Mzamo B
1 reviews | Active since Nov 2013
02 Sept 2022, 09:54
Rain a *****
I've been a happy Rain subscriber until last month when they decided to deduct from my bank at a date we never agreed on causing me huge financial inconvenience. I instructed them in 10th August to immediately cancel the subscription and refund my money, they refunded the money until I was now double deducted yesterday causing me a further financial setback. Where does Rain get off going into my bank unauthorized, further to this I've never dealt with a service provider that does not have a Complaint contact details. Very shady service provider!!! RAIN MUST CANCEL MY SUBSCRIPTION AND REFUND MY MONEY!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
02 Sept 2022, 10:02Hi Mzamo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply02 Sept 2022, 10:02
Official
Hi Mzamo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
MB
Mzamo B's updateReviewer Update
02 Sept 2022, 10:06I want both the deduction you charged me refunded back to me asap. I sent Recardo, Team Leader an email and he is yet to respond or call me.
If I don't get a commitment from you people about the next action steps by the end of the day. Monday morning the ombudsman and PASA and ICASA will be receiving my complaint about your questionable business practice and ethics.
If I don't get a commitment from you people about the next action steps by the end of the day. Monday morning the ombudsman and PASA and ICASA will be receiving my complaint about your questionable business practice and ethics.
MB
Mzamo B's update02 Sept 2022, 10:06
Reviewer Update
I want both the deduction you charged me refunded back to me asap. I sent Recardo, Team Leader an email and he is yet to respond or call me.
If I don't get a commitment from you people about the next action steps by the end of the day. Monday morning the ombudsman and PASA and ICASA will be receiving my complaint about your questionable business practice and ethics.
If I don't get a commitment from you people about the next action steps by the end of the day. Monday morning the ombudsman and PASA and ICASA will be receiving my complaint about your questionable business practice and ethics.
MB
Mzamo B's updateReviewer Update
02 Sept 2022, 10:42Also follow up with rude THANDEKA, Team Leader, whom I instructed to cancel my subscription and clearly never did.
MB
Mzamo B's update02 Sept 2022, 10:42
Reviewer Update
Also follow up with rude THANDEKA, Team Leader, whom I instructed to cancel my subscription and clearly never did.
MB
Mzamo B's updateReviewer Update
02 Sept 2022, 11:04I still maintain that you have until of day today to make a commitment to my complaints. If not, I am escalating this matter first thing Monday morning. I will not taken for fool by newbie company such as yourselves that clearly hasn't yet gotten their ducks in a row yet. You clearly don't know how Treat your customers.
MB
Mzamo B's update02 Sept 2022, 11:04
Reviewer Update
I still maintain that you have until of day today to make a commitment to my complaints. If not, I am escalating this matter first thing Monday morning. I will not taken for fool by newbie company such as yourselves that clearly hasn't yet gotten their ducks in a row yet. You clearly don't know how Treat your customers.
MB
Mzamo B's updateReviewer Update
06 Sept 2022, 13:24I am yet to receive a response from your finance department regarding my refund and cancelation confirmation to my subscription. Since 2/09/2022. If no indication is received re my two instruction then I am forced to escalate my complaint to the relevant authorities.
MB
Mzamo B's update06 Sept 2022, 13:24
Reviewer Update
I am yet to receive a response from your finance department regarding my refund and cancelation confirmation to my subscription. Since 2/09/2022. If no indication is received re my two instruction then I am forced to escalate my complaint to the relevant authorities.