TM
Thulisa M

1 reviews | Active since Oct 2015

02 May 2023, 15:21

RAIN A ****!!!!

Rain has been debiting my account 3 times in a month.Where in a contract did we agree on part payemnts and then when you feel like it,you debit more than once.Where as a customer am I going to get so much money.I need a refund for the 3rd amount debited today.They also not picking up the manual payment made in January. Richardo the team leader dropped the call whilst speaking to him.

0
Replies (15)
Rain
Rain's reply02 May 2023, 15:29
Official

Hi Thulisa 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
TM
Thulisa M's update02 May 2023, 15:33
Reviewer Update
*** ***
TM
Thulisa M's update02 May 2023, 18:08
Reviewer Update
But where is the contract where I agreed to 1. part payments which you have been taking.
2.Where I agreed to debiting more than the agreed amount.
3.I called in and they said they cannot see the January payment of 700 paid at Pick n Pay.
Because I did not agree to all these ,I would like a refund for the 2nd of May 2023 payment.
How do you debit a customer 3 times.Where is that money supposed to come from?
WE HAD A VERBAL AGREEMENT OF 699 AT THE TIME MONTHLY WHICH HAS NOT BEEN ADHERED TO.THAT IS NOT MY FAULT.
I ONLY MISSED 1 PAYMENT WHICH WAS DECEMBER WHICH IS TH EMANUAL PAYMENT IN JANUARY.AFTER THAT,IT HAS ALL BEEN YOU.
I NEED MY REFUND.
PLEASE LET ME KNOW IF YOU CANT ASSITS SO THAT I TAKE YOU TO THE CONSUMER OMBUDS AS I NEVER AGREED TO TAKING MORE THAN 699 FROM MY BANK ACCOUNT WHICH YOU HAVE DONE MORE THAN ONCE.
TM
Thulisa M's update02 May 2023, 18:08
Reviewer Update
But where is the contract where I agreed to 1. part payments which you have been taking.
2.Where I agreed to debiting more than the agreed amount.
3.I called in and they said they cannot see the January payment of 700 paid at Pick n Pay.
Because I did not agree to all these ,I would like a refund for the 2nd of May 2023 payment.
How do you debit a customer 3 times.Where is that money supposed to come from?
WE HAD A VERBAL AGREEMENT OF 699 AT THE TIME MONTHLY WHICH HAS NOT BEEN ADHERED TO.THAT IS NOT MY FAULT.
I ONLY MISSED 1 PAYMENT WHICH WAS DECEMBER WHICH IS TH EMANUAL PAYMENT IN JANUARY.AFTER THAT,IT HAS ALL BEEN YOU.
I NEED MY REFUND.
PLEASE LET ME KNOW IF YOU CANT ASSITS SO THAT I TAKE YOU TO THE CONSUMER OMBUDS AS I NEVER AGREED TO TAKING MORE THAN 699 FROM MY BANK ACCOUNT WHICH YOU HAVE DONE MORE THAN ONCE.
TM
Thulisa M's update02 May 2023, 18:12
Reviewer Update
YOU CANNOT DEBIT CLOSE TO 2000 ON A 739 ACCOUNT.WHERE SHOULD A COSTOMER GET THAT AMOUNT?
TM
Thulisa M's update03 May 2023, 07:53
Reviewer Update
Where is the contract that gives you the right to debit the account more than 3 times.
You not answering this question.
TM
Thulisa M's update03 May 2023, 07:56
Reviewer Update
I DID NOT AGREE TO MY ACCOUNT BEING DEBITED 3 TIMES.
THERE IS A JANUARY MANUAL PAYMENT YOU ARE NOT ACCOUNTING FOR.
I WILL BE TAKING THIS TO OMBUDS AS THERE IS NO CONTRACT THAT I AGREED TO STATING I MUST BE DEBITED 3 TIMES OR YOU CAN DEBIT HALF OF THE AMOUNT.IRREGULAR PAYMENTS WAS YOUR FAULT,NOW I MUST SUFFER!NO.THIS **** STOPS NOW!!!

TM
Thulisa M's update03 May 2023, 07:57
Reviewer Update
RAIN IS A *****!!!I WANT MY MONEY ASAP!!!THERE IS NO CONTRACT OF DEBITING HALF THEN 3 TIMES WHEN YOU FEEL LIKE IT!!!I WANT MY MONEY.THIS IS *****!!
TM
Thulisa M's update03 May 2023, 08:45
Reviewer Update
where is that contract?
TM
Thulisa M's update03 May 2023, 08:47
Reviewer Update
WHERE IS THE CONTRACT WHERE I AGREED TO BE DEBITED THRICE IN ONE MONTH!
OR BE DEBITED IN PART PAYMENTS.
YOU ARE NOT TAKING RESPONSIBILITY FOR ANYTHING.RAIN IS COMMITING ***** AND PEOPLE SHOULD BE AWARE!!!
TM
Thulisa M's update03 May 2023, 08:54
Reviewer Update
YOU ARE ASLO NOT SAYING ANYTHING ABOUT THE MANUAL PAYMENT IN JANUARY OF 699.
TM
Thulisa M's update03 May 2023, 12:48
Reviewer Update
so where does it state that it will be my fault when you do not debit the full amount we agreed upon.Because this is why we here,you did not debit full amounts and you feel that gives you the right to debit me any how?
TM
Thulisa M's update03 May 2023, 14:05
Reviewer Update
there is never no amount in my account on the 25th.
So it is not my fault and i can prove that.so i want my money back
TM
Thulisa M's update03 May 2023, 14:49
Reviewer Update
then you will be dealing with the ombuds
TM
Thulisa M's update03 May 2023, 14:50
Reviewer Update
i did not say dont take the full amount