Rain

I bought a router 5G online November 2024 and it was delivered to me. The thing never had internet connection I tried contacting the call center and I was told it was never connected to the cell tower, they will fix the problem within few minutes but was never fix and on the 1 December they deducted their monthly premium for something that never worked. Tried contacting the call center but no response, so December month end I move all the money from my account to that they won't be able to deduct. Today they are phoning me that I should pay my monthly premium.