Rain

I am very unhappy with rain, I have not had connection for two months now and yet they know their debit day, I keep calling with no luck I’m not receiving any assistance it’s either I’m being **** to but them telling me they will replace my router which they never follow up with, or they tell me to just wait cause they are ‘fixing’ the problem and yet it’s been two whole months of me paying for something I don’t use and then when I request a refund for the months they debited me I get told to wait