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Vuyo N

1 reviews | Active since Apr 2018

02 Nov 2023, 17:34

Rain

What a waste of resources and poor services not provided by the rain network ehhhh...* Spoke to 2 different agents re my account as it has been disconnected due to an outstanding balance just because i requested a change of debit date.

One says the system never captured my change of date and they billing me for November which has only started though the policy says use then pay and not vice versa.

The second agent says the system has captured the change of debit date but now i owe September month but was never disconnected then only now and i have PoP for Sept.

The lines going mute is one thing they master with an ongoing call then no one calls you back. On the App it shows arrears of R793. Via the web login it shows arrears of R264.

The instruction was before we can help you further you need to settle the arrears then take it from there.

They just making money outa customers with all these stories they make up that they dont even stick to one story...* šŸ˜¤šŸ˜¤šŸ˜¤

Bad bad bad.

0
Replies (4)
Rain
Rain's reply02 Nov 2023, 17:39
Official
Hi Vuyo.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,

Rain
 
 





VN
Vuyo N's update02 Nov 2023, 18:00
Reviewer Update
I had requested a change of date to the 1st which was never initiated / granted as you state that it is due on the 25th of every month of which it has been ever since i started using the services, so why generate the October invoice now when its due on the 25th of November...?
VN
Vuyo N's update02 Nov 2023, 18:06
Reviewer Update
And why is that you / the company manages to reply and update the customers on this platform yet this kind of response / assitance is not provided on your Apps / pages then people wont come and pour their hearts out here.

Yet again why when a person requests a change of dates no one ever explains the impact it would have bringing the invoices in within the same month so that people know they will be paying double within the same month than to just cut of their connection without a word and the fact that the agents have no insight of what they dealing with makes matters worse than they are...*
VN
Vuyo N's update05 Nov 2023, 09:54
Reviewer Update
Once again yes the issue was the outstanding balance of R793 as the account was brought forward, now you saying i should settle the R264.

Yesterday i settled the full amount of R793 and gues what my connection is still down i cant connect and still no way to get through i have been calling and holding for more than 15 minutes at some stage.

Please look into this matter as i have brought my side as requested but yet still taken for a ride, so now i will end up paying for services i dont use.