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Tatum S
1 reviews | Active since Jan 2023
05 Oct 2023, 15:50
Rain - *******
Do not go with Rain they are *******. I havent had wifi for 2 months and I requested for them to let me pay my phone wifi and not the box cos I'm paying R1200 a month instead of R500. They refuse to make my phone and box separate cos they want to force me to pay double the amount. Crazy they think the fibre??? Then now I get an sms to pay I click and it shows I owe R2200 when I've been disconnected for 2 months. How is this possible when I havent been using their wifi for the last 2 months. Also when u first ask for it they'll give u stories of broken down cars,delays etc. They ***** ur money. I've warned you Stay away from Rain bad news.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
05 Oct 2023, 15:58Hi Tatum S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply05 Oct 2023, 15:58
Official
Hi Tatum S.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
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Tatum S's updateReviewer Update
05 Oct 2023, 16:01Yes sure just like when you call or send msgs and you wait for weeks for feedback. Please don't make me laugh. Everyone just go to a network provider that gives u value and looks after u. Rain is not good
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Tatum S's update05 Oct 2023, 16:01
Reviewer Update
Yes sure just like when you call or send msgs and you wait for weeks for feedback. Please don't make me laugh. Everyone just go to a network provider that gives u value and looks after u. Rain is not good
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Tatum S's updateReviewer Update
05 Oct 2023, 18:16How that possi le when you pay before you use and I'm on a plan of unlimited for mo the to month, no contract signed. I asked to pay for the o e which is my 4G for phones and goh said impossible and I've been off for 2 months. I will not pay this cos you guys disconnected me for 2 months and tell me I can't have 1 plan when they were separate accounts from the beginning now that I only want one you connected them so I still pay over R1000. Sharks
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Tatum S's update05 Oct 2023, 18:16
Reviewer Update
How that possi le when you pay before you use and I'm on a plan of unlimited for mo the to month, no contract signed. I asked to pay for the o e which is my 4G for phones and goh said impossible and I've been off for 2 months. I will not pay this cos you guys disconnected me for 2 months and tell me I can't have 1 plan when they were separate accounts from the beginning now that I only want one you connected them so I still pay over R1000. Sharks
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Tatum S's updateReviewer Update
05 Oct 2023, 21:36Show me my contact that I signed that says I pay for the GB used, you are charging me for what you say I used but that's incorrect. My wifi is unlimited and supposed to be the same amount every month. I've been off the whole time. Please cancel like I requested 2 months ago. I don't want 2 Wifis I wanted one which I asked for the 4G phone but you refuse and then send me a bill like this when my devices have been off. It's too much I might as well get fibre it's cheaper. I've been asking you guys to assist me and you keep telling me you can't just give me the phone. Why not I dont want both
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Tatum S's update05 Oct 2023, 21:36
Reviewer Update
Show me my contact that I signed that says I pay for the GB used, you are charging me for what you say I used but that's incorrect. My wifi is unlimited and supposed to be the same amount every month. I've been off the whole time. Please cancel like I requested 2 months ago. I don't want 2 Wifis I wanted one which I asked for the 4G phone but you refuse and then send me a bill like this when my devices have been off. It's too much I might as well get fibre it's cheaper. I've been asking you guys to assist me and you keep telling me you can't just give me the phone. Why not I dont want both
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Tatum S's updateReviewer Update
05 Oct 2023, 21:40Read your response again and tell me how does the amounts even make sense to what you say was used. This is insane!! No one would pay that price for that amount of gigs used and how did I use them when they e been off???
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Tatum S's update05 Oct 2023, 21:40
Reviewer Update
Read your response again and tell me how does the amounts even make sense to what you say was used. This is insane!! No one would pay that price for that amount of gigs used and how did I use them when they e been off???
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Tatum S's updateReviewer Update
12 Oct 2023, 14:38As I asked on numerous occasions STOP DEBITING MY ACCOUNT. you are costing me bank charges. I asked you to cancel this service 2 mo tha ago. AND YOU THINK YOU HAVE THE RIHT TO KEEP DEBITING MY ACCOUNT ON A DAILY BASIS. I did not give you permission to debit my account. STOP
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Tatum S's update12 Oct 2023, 14:38
Reviewer Update
As I asked on numerous occasions STOP DEBITING MY ACCOUNT. you are costing me bank charges. I asked you to cancel this service 2 mo tha ago. AND YOU THINK YOU HAVE THE RIHT TO KEEP DEBITING MY ACCOUNT ON A DAILY BASIS. I did not give you permission to debit my account. STOP