Rain

Dear Hello Peter

I would like to complain about Rain, I have been trying to cancel their network from November via email, am leaving with hearing disability and not 100 % percent to hear on the phone .

On the 4 November I did send my first email to them regarding cancellation from December 2021, their consultant rep**** to my email telling me that they cant cancel the sim and cannot reactivate it and the only way is the sim to be suspended is when payment is not received, then I did reply to them telling them that I will not able to pay from December until further notice since no one is at home during the day since we are working ..then the whole Dec and Nov rain has been sending smses emails demanding payments until they take R699 on my bank account without my permission, I thought they did cancel and from end of Nov we did stop using their router and disconnect it...before receiving another email from their consultant on the 3rd DEC for apologies for inconvenience cause then sending me link to use when I feel to reactivate their service in future.

The day the did take R699 on my account I did tried to call them asking them why taking R699 on my account even if is not the same amount i was paying the consultant didn't answer me, she was bit confused and said to me she will find out and call me back..no one called me until one of their billing department send me email telling me that I did extendend so that R699 is for NOV and DEC , how come extension after sending email for cancellation.... he didn't even explain to me why, ..today the same billing department mailed me again demanding payment ..again . I don't use they network and already paid for Dec without using it now this ...demanding another payment for what? I don't know... no one is responding

What kind of service is this ? why should I pay ?? I didn't signed contract with them why their network sudden extended after giving them notice for cancelling