1 reviews | Active since Sept 2024
Rain
Hi have been having a problem with rain since April. They take money on the 25th of every month and then on the 1st they also want to take a payment. After many phone calls and promises I have this problem with them every month. If you want to speak to a consultant, you first need to make a payment arrangement , and only then the system allows you to talk to a consultant. I have been spending al lot of ours explaining the problem to them but no result of fixing the problem. They have send me confirmation the my payment date is on the 25th of every month but still on the 1st they want money again. I had to explain to the consultants that there is a problem on their system but every time after huge fight they get back to me to say the problem is on their side. So today again my rain is switched off for non payment even though they got payment. If you ask to speak to someone that can assist no one is available.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Can you please go back to your system and see that I am up to date with my payments and that there is no outstaning amount. This is the problem that I have since April. Bianca that works in your account dept did confirm that my account is up to date. Please do a full recon on my account. This is what I am fighting for every month. Every one is saying payment date is for the 25th. On the 26th of last month you have deducte an amount of R267.50 as per Bainca for all the inconvenience that I had with rain. So now you are saying I am oustanding. Please go and do the recon before you say that I am owing you.
Can you please go back to your system and see that I am up to date with my payments and that there is no outstaning amount. This is the problem that I have since April. Bianca that works in your account dept did confirm that my account is up to date. Please do a full recon on my account. This is what I am fighting for every month. Every one is saying payment date is for the 25th. On the 26th of last month you have deducte an amount of R267.50 as per Bainca for all the inconvenience that I had with rain. So now you are saying I am oustanding. Please go and do the recon before you say that I am owing you.
Can rain then please inform me for what month as i have my bank statement to proof i have made all payments per month on the 25th. Even on this site you confirm that my payment date is on the 25th so why on the 1st of every month do rain want to take another depot order please explain this to me.
Can rain then please inform me for what month as i have my bank statement to proof i have made all payments per month on the 25th. Even on this site you confirm that my payment date is on the 25th so why on the 1st of every month do rain want to take another depot order please explain this to me.
Please inform me then how can you do a billing for the 31 st if payment date is the 25th so rain wants me to make dubble payments if i go back to my bank statement from January my debit order is going off on the 25th of each month with every payment received by rain on which I have proof. Can someone of your office please contact me so that we can sort out this issue as i am still not agreeing with what you'r saying .
Please inform me then how can you do a billing for the 31 st if payment date is the 25th so rain wants me to make dubble payments if i go back to my bank statement from January my debit order is going off on the 25th of each month with every payment received by rain on which I have proof. Can someone of your office please contact me so that we can sort out this issue as i am still not agreeing with what you'r saying .