RAIN

I ordered an extra RAIN SIM card from the RAIN website in , I picked this when the delivery was made at my premises .When my bill came i noticed that i was charged for the 2 SIM's and then i subsequently logged a query with their support team on the rain website , as i was unable to cancel the SIM i ordered in error , as the system was giving me an error message .I have not received any feedback from them since I logged my query , I was surprised to find that i was debited an amount of R600 bearing in mind that on my side no one attended to my query and legitimately i had cancelled off the one SIM card that i am not using .I dont have a problem paying for a service however I cannot be charged again due with poor administrative service on the service providers side for something which i cancelled and for a query which I had already logged but till to date i have not received a response regarding it