Rain 6% price increase without any communication to the client

Item: Rain
Rating: 1
Author: David W

I noticed that my Rain Internet Charge has increased by 6% this month. I lodged a query with Rain Billing (Reference Number: ***) and the response was that they communicated this via email and SMS. I have checked both platforms and I have no communication from Rain referring to the increase. I have asked for a copy of the communication which has not been sent Changing an service and charging more without communicating this to the client is unacceptable as far as I am concerned.

Helpful (0)

Replies (2)

Rain's replyOfficial

06 Dec 2022, 13:28

Hi David

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

Rain's reply06 Dec 2022, 13:28

Official

Hi David

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you,
rain

David W's updateReviewer Update

07 Dec 2022, 13:47

I have asked for a copy of this communication as I have no record of it. It would have gone to my work email which is fully logged and there is no record of communications from Rain.

David W's update07 Dec 2022, 13:47

Reviewer Update

I have asked for a copy of this communication as I have no record of it. It would have gone to my work email which is fully logged and there is no record of communications from Rain.