LH
Leanasian H

1 reviews | Active since Jan 2020

02 Jul 2020, 20:56

RAIN 5G WORST THAN DIAL UP IN THE 90'S

WORST INTERNET CONNECTION EVER. NO CUSTOMER SERVICE. BIGGEST REGRET CANCELING MY FIBER TO JOIN RAIN 5G. NO CONTACT CAN BE ESTABLISHED AT ALL. INTERNET STOPS WORKING DURING 7PM AND 10PM. YOU HAVE TO KEEP SWITCHING OFF POWER EVERY 5MIN IN ORDER TO GET A SIGNAL. I AM BASED IN CLOSE PROXIMITY (BETWEEN TWO TOWERS TOWARDS THE WEST AND EAST OF PROPERTY, ONE BEING 400METERS AWAY AND THE OTHER 600M AWAY, WITH DIRECT VISIBILITY TO TOWER AND NO OBSTUCTION WHATS SO EVER), BUT YET THE MOST PATHETIC COVERAGE. THEIR WEBSITE IS NOT CONSISTENT AS WELL, I TRIED TO DO A HARD MOUNT THE 5G BUT DOES ALLOW ME TO TEST AFTER THE OPTIMIZATION OPTION AND ADDRESS IS INSERTED. OUR OUT GOING MAIL HAS BEEN PUT ON HOLD AS WE CANNOT GET A OUTGOING SERVER ADDRESS FROM THEM OR VIA ONLINE SEARCH.

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Replies (1)
Rain
Rain's reply03 Jul 2020, 09:39
Official
Hi Leanasian

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Fattima