Rain 5G. Worst customer service ever

I've posted a review about this company before which seems to be the only way to have them not ignore you. Since December 2024 I've had little to no connectivity and every time I manage to get through to the call centre they give me the same generic troubleshooting method which does nothing but waste my time. Then I'm told the problem has been escalated to their technical department but I never get a call back from their technical department. I even requested a cancelation call back, hoping I might get a call back but they just ignore that as well.