CM
Christian M
1 reviews | Active since Mar 2022
20 Mar 2022, 14:03
Rain 5G unlimited plan behaving like a metered data usage
For the past 5 days I have been experiencing some issues with rain.
I am on the unlimited 5G standard plan which says that I have unlimited HD streaming and use of the internet. The only problem is that the past few days, it feels like my internet is metered daily. What I mean by that is once you’ve reached a certain data usage on one of the connected devices to the wifi, you can no longer use internet on that particular day. And if more than one device is connected to the wifi are connected at the same, you won’t have access to internet all of them unless the specific device that “reached” its “daily limit” is disconnected.
I thought at first it was a network problem but when I saw that aforementioned pattern persist for more than 5 days, I realized it was an entirely different problem, especially when I would be streaming Netflix or dstv without a hinge for a couple of hours until the internet would stops working all of a sudden.
This is absolutely frustrating as it may be considered considered as false product advertising. I have contacted your customer care line and they reassured me it wasn’t the case and they would look into it but nothing has changed so far. I need this matter to be resolved promptly as it is affecting my ability to work remotely.
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Replies (10)CM
Christian M's updateReviewer Update
20 Mar 2022, 17:46That’s what the customer care agent told me yesterday. I even tried to see by myself if I had set limits on my laptop or the router from the rain account but it doesn’t seem to be the case. Today was even worse as I was only able to connect my laptop for less than 40 min before the speed slowed down to the point it couldn’t load any web page.
CM
Christian M's update20 Mar 2022, 17:46
Reviewer Update
That’s what the customer care agent told me yesterday. I even tried to see by myself if I had set limits on my laptop or the router from the rain account but it doesn’t seem to be the case. Today was even worse as I was only able to connect my laptop for less than 40 min before the speed slowed down to the point it couldn’t load any web page.
CM
Christian M's updateReviewer Update
20 Mar 2022, 19:56I did as advised to reset the router and I can now use both my phone and laptop at the same time. It seems to be working for now but I will know for sure once I use it long enough or stream Netflix for a continuous duration to see if the problem reoccurs. If it does, may I ask that i reach out using this platform considering you have a better grasp of the issue instead of re-explaining the issue again.
But thank you for you kind assistance and I truly appreciate your help in this issue. I just hope that the issue is fully resolved ☺️
But thank you for you kind assistance and I truly appreciate your help in this issue. I just hope that the issue is fully resolved ☺️
CM
Christian M's update20 Mar 2022, 19:56
Reviewer Update
I did as advised to reset the router and I can now use both my phone and laptop at the same time. It seems to be working for now but I will know for sure once I use it long enough or stream Netflix for a continuous duration to see if the problem reoccurs. If it does, may I ask that i reach out using this platform considering you have a better grasp of the issue instead of re-explaining the issue again.
But thank you for you kind assistance and I truly appreciate your help in this issue. I just hope that the issue is fully resolved ☺️
But thank you for you kind assistance and I truly appreciate your help in this issue. I just hope that the issue is fully resolved ☺️
CM
Christian M's updateReviewer Update
22 Mar 2022, 08:30Hello again,
I was hoping that resetting the router as suggested would’ve resolved the issue long term but unfortunately it did not. The connection is still very slow when both laptop and the phone are connected to the wifi. The laptop is always the one experiencing the most issue with internet whether it be the only device connected to the wifi or along with the phone. And the internet speed still seems to be faster with the phone only when the laptop is disconnected. I did a speed test today around 0:25 am. After a couple of failed attempts due to internet connection, the following results were obtained:
When both phone and laptop were connected to wifi at the same time :
When phone is the only device connected to wifi:
Phone (download: 179.3 mps, upload:1, 64 mps)
I hope you can help me find some form of more permanent solution to this.
I was hoping that resetting the router as suggested would’ve resolved the issue long term but unfortunately it did not. The connection is still very slow when both laptop and the phone are connected to the wifi. The laptop is always the one experiencing the most issue with internet whether it be the only device connected to the wifi or along with the phone. And the internet speed still seems to be faster with the phone only when the laptop is disconnected. I did a speed test today around 0:25 am. After a couple of failed attempts due to internet connection, the following results were obtained:
When both phone and laptop were connected to wifi at the same time :
- Phone (download: 5.74 mps; upload: 0,00 mps)
- Laptop (download: 10.3 mps; upload: 0,01. mps)
When phone is the only device connected to wifi:
Phone (download: 179.3 mps, upload:1, 64 mps)
I hope you can help me find some form of more permanent solution to this.
CM
Christian M's update22 Mar 2022, 08:30
Reviewer Update
Hello again,
I was hoping that resetting the router as suggested would’ve resolved the issue long term but unfortunately it did not. The connection is still very slow when both laptop and the phone are connected to the wifi. The laptop is always the one experiencing the most issue with internet whether it be the only device connected to the wifi or along with the phone. And the internet speed still seems to be faster with the phone only when the laptop is disconnected. I did a speed test today around 0:25 am. After a couple of failed attempts due to internet connection, the following results were obtained:
When both phone and laptop were connected to wifi at the same time :
When phone is the only device connected to wifi:
Phone (download: 179.3 mps, upload:1, 64 mps)
I hope you can help me find some form of more permanent solution to this.
I was hoping that resetting the router as suggested would’ve resolved the issue long term but unfortunately it did not. The connection is still very slow when both laptop and the phone are connected to the wifi. The laptop is always the one experiencing the most issue with internet whether it be the only device connected to the wifi or along with the phone. And the internet speed still seems to be faster with the phone only when the laptop is disconnected. I did a speed test today around 0:25 am. After a couple of failed attempts due to internet connection, the following results were obtained:
When both phone and laptop were connected to wifi at the same time :
- Phone (download: 5.74 mps; upload: 0,00 mps)
- Laptop (download: 10.3 mps; upload: 0,01. mps)
When phone is the only device connected to wifi:
Phone (download: 179.3 mps, upload:1, 64 mps)
I hope you can help me find some form of more permanent solution to this.
CM
Christian M's updateReviewer Update
22 Mar 2022, 10:41Hi,
Thank you again for getting back to me so swiftly.
I have let him know to expect the call of one of you technicians.
Here are the details of my 5G device as requested:
HUAWEI
Model: H112-372-A
IP: 192.168.8.1
Thank you again for getting back to me so swiftly.
I have let him know to expect the call of one of you technicians.
Here are the details of my 5G device as requested:
HUAWEI
Model: H112-372-A
IP: 192.168.8.1
CM
Christian M's update22 Mar 2022, 10:41
Reviewer Update
Hi,
Thank you again for getting back to me so swiftly.
I have let him know to expect the call of one of you technicians.
Here are the details of my 5G device as requested:
HUAWEI
Model: H112-372-A
IP: 192.168.8.1
Thank you again for getting back to me so swiftly.
I have let him know to expect the call of one of you technicians.
Here are the details of my 5G device as requested:
HUAWEI
Model: H112-372-A
IP: 192.168.8.1
CM
Christian M's updateReviewer Update
24 Mar 2022, 10:33Good day,
I trust that you are well.
It’s you are aware, rain agents did come to check what was the issue with my internet. They did insist on the issue being related to signal which was very weak on the day they come because of a power cut that affected areas of fourways, Bryanston and Randburg, where the closest towers were located. They did however leave another rain device, but the same problem keeps on happening, i still can’t use internet on more than one device at the same time. At this point, I am not sure what the issue might be anymore but I sure not it is not a signal issue.
I trust that you are well.
It’s you are aware, rain agents did come to check what was the issue with my internet. They did insist on the issue being related to signal which was very weak on the day they come because of a power cut that affected areas of fourways, Bryanston and Randburg, where the closest towers were located. They did however leave another rain device, but the same problem keeps on happening, i still can’t use internet on more than one device at the same time. At this point, I am not sure what the issue might be anymore but I sure not it is not a signal issue.
CM
Christian M's update24 Mar 2022, 10:33
Reviewer Update
Good day,
I trust that you are well.
It’s you are aware, rain agents did come to check what was the issue with my internet. They did insist on the issue being related to signal which was very weak on the day they come because of a power cut that affected areas of fourways, Bryanston and Randburg, where the closest towers were located. They did however leave another rain device, but the same problem keeps on happening, i still can’t use internet on more than one device at the same time. At this point, I am not sure what the issue might be anymore but I sure not it is not a signal issue.
I trust that you are well.
It’s you are aware, rain agents did come to check what was the issue with my internet. They did insist on the issue being related to signal which was very weak on the day they come because of a power cut that affected areas of fourways, Bryanston and Randburg, where the closest towers were located. They did however leave another rain device, but the same problem keeps on happening, i still can’t use internet on more than one device at the same time. At this point, I am not sure what the issue might be anymore but I sure not it is not a signal issue.
CM
Christian M's updateReviewer Update
25 Mar 2022, 11:07Alright , thank you for your update.
Unfortunately, nothing much has changed. What has been happening is sometimes, both my phone and laptop will be able to access internet at the same. Then, suddenly, neither can load webpages anymore. So I have to, again, disconnect one device and keep the other I urgently need to access internet from. Other times, even when only one device is connected, I can’t load webpages. That is at the same observed signal strength it was able to connect to the internet before. I started keeping a closer look at the signal as well just to make sure the sudden drop of internet connection wasn’t caused by signal strength fluctuations.
Unfortunately, nothing much has changed. What has been happening is sometimes, both my phone and laptop will be able to access internet at the same. Then, suddenly, neither can load webpages anymore. So I have to, again, disconnect one device and keep the other I urgently need to access internet from. Other times, even when only one device is connected, I can’t load webpages. That is at the same observed signal strength it was able to connect to the internet before. I started keeping a closer look at the signal as well just to make sure the sudden drop of internet connection wasn’t caused by signal strength fluctuations.
CM
Christian M's update25 Mar 2022, 11:07
Reviewer Update
Alright , thank you for your update.
Unfortunately, nothing much has changed. What has been happening is sometimes, both my phone and laptop will be able to access internet at the same. Then, suddenly, neither can load webpages anymore. So I have to, again, disconnect one device and keep the other I urgently need to access internet from. Other times, even when only one device is connected, I can’t load webpages. That is at the same observed signal strength it was able to connect to the internet before. I started keeping a closer look at the signal as well just to make sure the sudden drop of internet connection wasn’t caused by signal strength fluctuations.
Unfortunately, nothing much has changed. What has been happening is sometimes, both my phone and laptop will be able to access internet at the same. Then, suddenly, neither can load webpages anymore. So I have to, again, disconnect one device and keep the other I urgently need to access internet from. Other times, even when only one device is connected, I can’t load webpages. That is at the same observed signal strength it was able to connect to the internet before. I started keeping a closer look at the signal as well just to make sure the sudden drop of internet connection wasn’t caused by signal strength fluctuations.
CM
Christian M's updateReviewer Update
26 Mar 2022, 09:20Hi,
Now it seems the issue has gotten even worse as I can no longer access internet on any given devices. It doesn’t seem like Rain is able to figure out what the problem is and it’s already been 10 days that I’ve had some form of issues with your internet. If this carries on any longer, I’m afraid I’ll have to cancel it because I can’t be paying for no internet.
Now it seems the issue has gotten even worse as I can no longer access internet on any given devices. It doesn’t seem like Rain is able to figure out what the problem is and it’s already been 10 days that I’ve had some form of issues with your internet. If this carries on any longer, I’m afraid I’ll have to cancel it because I can’t be paying for no internet.
CM
Christian M's update26 Mar 2022, 09:20
Reviewer Update
Hi,
Now it seems the issue has gotten even worse as I can no longer access internet on any given devices. It doesn’t seem like Rain is able to figure out what the problem is and it’s already been 10 days that I’ve had some form of issues with your internet. If this carries on any longer, I’m afraid I’ll have to cancel it because I can’t be paying for no internet.
Now it seems the issue has gotten even worse as I can no longer access internet on any given devices. It doesn’t seem like Rain is able to figure out what the problem is and it’s already been 10 days that I’ve had some form of issues with your internet. If this carries on any longer, I’m afraid I’ll have to cancel it because I can’t be paying for no internet.
CM
Christian M's updateReviewer Update
28 Mar 2022, 14:24Hello.
I am now able to connect to the internet which wasn’t the case the whole Saturday morning. Then the internet seemed to be restored around 1pm the same day. I wanted to make a continuous observation for Saturday afternoon and Sunday to see if the connection would still cause again any issue before getting back to you. Luckily, it did not. I really hope the issue has been sorted for good this time and pray it doesn’t happen again. But nonetheless, thank your for you continuous assistance in resolving this issue. I have to really commend you on your excellent customer service as an individual agent whether it be from rain or any other company. You truly are stellar in your work, I just wanted to show my gratitude and appreciation.
I am now able to connect to the internet which wasn’t the case the whole Saturday morning. Then the internet seemed to be restored around 1pm the same day. I wanted to make a continuous observation for Saturday afternoon and Sunday to see if the connection would still cause again any issue before getting back to you. Luckily, it did not. I really hope the issue has been sorted for good this time and pray it doesn’t happen again. But nonetheless, thank your for you continuous assistance in resolving this issue. I have to really commend you on your excellent customer service as an individual agent whether it be from rain or any other company. You truly are stellar in your work, I just wanted to show my gratitude and appreciation.
CM
Christian M's update28 Mar 2022, 14:24
Reviewer Update
Hello.
I am now able to connect to the internet which wasn’t the case the whole Saturday morning. Then the internet seemed to be restored around 1pm the same day. I wanted to make a continuous observation for Saturday afternoon and Sunday to see if the connection would still cause again any issue before getting back to you. Luckily, it did not. I really hope the issue has been sorted for good this time and pray it doesn’t happen again. But nonetheless, thank your for you continuous assistance in resolving this issue. I have to really commend you on your excellent customer service as an individual agent whether it be from rain or any other company. You truly are stellar in your work, I just wanted to show my gratitude and appreciation.
I am now able to connect to the internet which wasn’t the case the whole Saturday morning. Then the internet seemed to be restored around 1pm the same day. I wanted to make a continuous observation for Saturday afternoon and Sunday to see if the connection would still cause again any issue before getting back to you. Luckily, it did not. I really hope the issue has been sorted for good this time and pray it doesn’t happen again. But nonetheless, thank your for you continuous assistance in resolving this issue. I have to really commend you on your excellent customer service as an individual agent whether it be from rain or any other company. You truly are stellar in your work, I just wanted to show my gratitude and appreciation.
CM
Christian M's updateReviewer Update
20 Apr 2022, 21:15Good evening,
I apologize for the delay in my update. The connection is still stable. I do encounter issues from time to time but they are not necessarily related to devices not able to access internet. I do have to say that it did happen once where the signal was yet strong, the computer could load pages but the phone couldn’t. However, it only lasted for about an hour before they could both operate again at the same time. I believe, by now, it is safe to say that the problem has been addressed. I just hope that It does not happen again.
I am definitely satisfied with your assistance in resolving the issue.
Thank you
I apologize for the delay in my update. The connection is still stable. I do encounter issues from time to time but they are not necessarily related to devices not able to access internet. I do have to say that it did happen once where the signal was yet strong, the computer could load pages but the phone couldn’t. However, it only lasted for about an hour before they could both operate again at the same time. I believe, by now, it is safe to say that the problem has been addressed. I just hope that It does not happen again.
I am definitely satisfied with your assistance in resolving the issue.
Thank you
CM
Christian M's update20 Apr 2022, 21:15
Reviewer Update
Good evening,
I apologize for the delay in my update. The connection is still stable. I do encounter issues from time to time but they are not necessarily related to devices not able to access internet. I do have to say that it did happen once where the signal was yet strong, the computer could load pages but the phone couldn’t. However, it only lasted for about an hour before they could both operate again at the same time. I believe, by now, it is safe to say that the problem has been addressed. I just hope that It does not happen again.
I am definitely satisfied with your assistance in resolving the issue.
Thank you
I apologize for the delay in my update. The connection is still stable. I do encounter issues from time to time but they are not necessarily related to devices not able to access internet. I do have to say that it did happen once where the signal was yet strong, the computer could load pages but the phone couldn’t. However, it only lasted for about an hour before they could both operate again at the same time. I believe, by now, it is safe to say that the problem has been addressed. I just hope that It does not happen again.
I am definitely satisfied with your assistance in resolving the issue.
Thank you
Rain's replyOfficial
21 Apr 2022, 10:33Hey Christian, it was awesome assisting you. I am happy everything is back on track. Let me know if you need anything.
Thanks,
rain
Thanks,
rain
Rain's reply21 Apr 2022, 10:33
Official
Hey Christian, it was awesome assisting you. I am happy everything is back on track. Let me know if you need anything.
Thanks,
rain
Thanks,
rain