Rain 5G unlimited network is not working

I am currently using the rain 5G unlimited network for internet and streaming. I have been sending them emails about my connection issues for the past 8 days straight and I have never received a call back and the matter keeps getting worse. I can’t even load something as simple as a what’s up status. No one from rain has bothered to call me back or assist … instead the only option available on their internet page is for you as a customer to cancel. I find this to be very unprofessional, they are taking my money monthly without fail but I can’t use their services