1 reviews | Active since Feb 2015
Rain 5G unlimited home internet connectivity
Each time I look at the rain router I get heart palpitations due to the stress it causes me. It’s been 4 days now without internet, I’ve had to buy 1 gig data 4 times since I’ve had the stupid thing because 80% of the time it does not work. The last time I sent a complaint to them, after sending 3 complaints without a respond, the network miraculously came back. It seems like they receive our complaints but just look at them. The only time the tried to reach me was when I asked them to come and take their stupid, useless router but they could not get ahold of me as I was on work call. They sent a mail SA young they’ve tired to reach me, I responded but the never tried to reach me again. Their support is useless and when you try and call, you’re on hold for more than 5 minutes until you then run out of airtime, so you’re stuck without airtime and data. You have to now buy data (when you have paid for rain connection) and more airtime (when have lost 45rands worth of airtime on hold with the idiotic service provider.
We have not had connection for 4 days in a row now, it looks like the only time there’s connection is after 12 midnight or NEVER. I need to work during the day and research during day because I don’t work night shift. Thursday and Friday I had to wake up at 2am to try and do my work so that I can report back at work. My job is stressful already and rain is adding to my stress cause I now find myself not sleeping enough , checking every time if there’s connection, working in the early hours of the morning. I find that I’m now getting fatigued and unable to concentrate at work cause I’m tired due to late nights and early hours because of Fu$&$ng rain.
I’m lying in bed now as I’m typing this, I’m shaking and feel like throwing my phone agains the wall.
CAN THESE PEOPLE COME AND GET THEIR USELESS THING PLESSE.
I’ve had it now. They don’t even deserve that rating I gave.
Hi Palesa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Palesa
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
If you know that you have paying customers, you need treat with respect. Don’t freaking wait for me to complain in order to tell me there’s a problem. As a service provided you MUST alert me when there’s a problem before I contact you.
So does this mean that everytime I need to get a reaction from you, I should run to hello Peter. Why do you respond to complaints on hello Peter within record time but you don’t respond to direct complaints yo yourselves. Hello Peter is not the one paying for your service, I’m the one paying.
I’m looking to see if there is a higher entity I must complain yo about your poor and lack of service as I think you need to **** down and go back to the drawing board cause I’m not the only person who’s having issues with your service and some of the reviews I’ve read are the same frustrations I’m having and they even say you only assist and swap routers only when the customers threatens to cancel.
If you know that you have paying customers, you need treat with respect. Don’t freaking wait for me to complain in order to tell me there’s a problem. As a service provided you MUST alert me when there’s a problem before I contact you.
So does this mean that everytime I need to get a reaction from you, I should run to hello Peter. Why do you respond to complaints on hello Peter within record time but you don’t respond to direct complaints yo yourselves. Hello Peter is not the one paying for your service, I’m the one paying.
I’m looking to see if there is a higher entity I must complain yo about your poor and lack of service as I think you need to **** down and go back to the drawing board cause I’m not the only person who’s having issues with your service and some of the reviews I’ve read are the same frustrations I’m having and they even say you only assist and swap routers only when the customers threatens to cancel.
As I’m typing now, my blood pressure is high and I can hear the in my head.
And while at giving me credit, will you also buy my wasted airtime that went down the drain while I was kept on hold for I don’t know how long till my airtime finished. No this can’t go on.
As I’m typing now, my blood pressure is high and I can hear the in my head.
And while at giving me credit, will you also buy my wasted airtime that went down the drain while I was kept on hold for I don’t know how long till my airtime finished. No this can’t go on.