MK
Matsatsi K

1 reviews | Active since Jan 2025

16 Jan 2025, 10:37

Rain 5g terrible experience

The lack of a technical support team available to come and fix their routers on the field is a major red flag for Rain Company. Not being able to provide a time frame on when they will assist customers with technical issues is extremely concerning and shows a lack of commitment to customer satisfaction.

Furthermore, the fact that they do not have a clear and direct communication line for technical support services adds to the frustration and inconvenience that customers like myself have experienced. It is unacceptable for a company to leave their customers hanging in such a way, especially when it comes to essential services like internet connectivity.

Overall, my experience with Rain Company has been nothing short of disappointing. Their lack of technical support and communication has caused a great deal of stress and inconvenience for me. I would caution others to be wary of using their services, as the level of support and reliability is severely lacking. I have never called one number so many times without help and feeling so stupid and useless in the process without any care nor help i ever know what their going to say but will call wow rain 😡😡

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Replies (1)
Rain
Rain's reply16 Jan 2025, 11:33
Official
Hi Matsatsi K.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.