Rain 5G - Terrible Customer Service - Slow Speeds - Disconnects

As of the last few weeks, my Rain 5G has been disconnecting at the most impossible times. I have had several speed drops and inconsistency with regards to my latency.

I have logged several request to their support team, but to date had no response from them.

I have shared screenshots of the speed tests and more, but nothing.

I spoke with a representative working on the facebook page but they could not help because they just told me that a 5G technician will be in contact with me.

I'm still waiting.

The strange thing is that another person on the same premises has a lower end package, and he gets full speeds at all times, no disconnects, and no intermittent connectivity.

I ask you, how is this possible? I am spending R1000 per month for this product and whenever I get to use it, it's either slow or disconnecting,,, what the heck are you guys doing? This is a great service, when it works,, but lately it feels like it's off more than it is on.