1 reviews | Active since Aug 2020
RAIN 5G - Terrible Customer Care
I app**** for a Rain Sim Card for my Residence and got a reply almost immediately. Everyone was very helpful with getting my sim started up but once I asked them to please assist me with getting a Technical team out to my residence thing started getting Quiet.. I tried almost a month now to get a Manager of some sort to phone me to please help with getting 5G to work but NOTHING. Everyday I kept on emailing and reporting this on the internet but still to this day not a single call has been made to try and help met out.. I have tried to log on to my profile with NO luck. I have searched the web endlessly for a number with no LUCK I have emailed RAIN to cancel my Contract and yet again NO RELY.
I am FED UP with this Excuse of a CUSTOMER SERVICE from RAIN. They were quick enough to take my money but that is the only time anyone has phoned me to make a Effort.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
My Contact details are as follows.
*** or ***
I have spoken to the sales lady at Rain called Tamia Rangan who has been helpful with email responses. She has escalated my complaints to management and they have promised to phone me but still NO CALLS..
Please can we resolve this issue once and for all
My Contact details are as follows.
*** or ***
I have spoken to the sales lady at Rain called Tamia Rangan who has been helpful with email responses. She has escalated my complaints to management and they have promised to phone me but still NO CALLS..
Please can we resolve this issue once and for all