Rain 5G terrable support

I have app**** for the Rain 5G device a few weeks ago. Upon receiving my device (17 April 2020), I have requested their assistance to setup the device and get it connected as I had a stroke and is not able to do the climbing required to get proper signal to get it activated (even though I'm smack in the middle of their coverage map). It is now Sunday 19 April 2020 18:20, and to this second,the ONLY reply I got from an actual support agent was: "Hi Nico,

you need to activate 5G, in order for you to get internet access. have you followed the link that was provided in the email?"

I have sent 5 requests for a field tech to come assist me, but no reply. I have called their office on several occasions, but an automated voice talks about Covid-19 then the call drops. Every other telecommunications company works during the lock-down.... but Rain blatantly ignores paying customers. After struggling the whole of Friday and Saturday with my broken body I finally got it connected and activated only to receive 1Mbps download speed. I have requested assistans from them so someone can come help me get the best signal... NO response. This is the worst service EVER!!!