Rain 5G Support is Nonexistent

I have been a Rain 5G customer for almost 3 years now and it has been a great experience until a month ago when problems started. My 5G rooter decided to stop working and not even power up. Logged a call and got an email very quickly to say a technician will be coming out to have a look. This technician came out as scheduled and quickly established that my rooter needs to be replaced. After looking in his boot, he said he unfortunately only has an old one from another client that gave problems, but it will work for the interim and he’ll go fetch a new one from the depot and drop it off later the week. So, this never happened, no one ever phoned me again or showed up at my door. I managed to get another date for the technician to come out again, just having to wait the whole day at home with no one pitching and no reply to my emails. I then started phoning the call centre, which is definitely not in the country, making speech very delayed and communication impossible. By this time the INTERIM rooter started giving issues with intermittent connection throughout the day. All the call centre agents wanted to do a troubleshooting test with me where I have to keep telling them that I don’t need a troubleshoot, I just need a new rooter. To date, I’m still waiting for a call back from my multiple requests for escalation. I’ve even offered to buy my own rooter, but the sim is locked to Rain only devices.

My suggestion to anyone joining Rain, enjoy it for the first few, but as soon as issues start, CANCEL! It’s not worth trying to resolve issues.