Rain 5G Subscription

I have been trying to cancel my Rain subscription since March 2022 to no avail. Every month I call them to find out why they have not come to collect their 5G router they try to make me pay for a service I haven't used.

My concern is that this is kow affecting my credit score because every time I call them and ask them why they haven't fetched they keep telling me that my account is in arrears. Arrears that were cause by their failure to collect the router.

I have already paid them for a month where I did not use their services and refuse to pay them anything further.

If you are thinking of getting their service... DON'T!!!