Rain 5G speed slower than 4G

I have logged a complain as my router is not connecting to the internet with the correct advertised speed of 25mb/s for unlimited home basic , it’s being three days since Wednesday the 8 Dec 2021.

Everyday in the morning I am getting 25mb/s to 50mb/s when I do speed test, however with that speed I cannot browse the internet, just to open google home page it takes - 1 -2 minutes. An agent called me to check and I was asked to do hard reset on the ZTE router, but nothing improved.

A Full payment of R499 was paid but not getting the services I paid for . I was testing the 5G speed, as Rain was the first service provider to offer that. but I guess rain is not ready to give the service we pay, I am going to cancel so that they can come and collect their router next month.

When I receive a call back from Rain they advised that my issue has being escalated and someone will phone me back, but I am still waiting for network technician to advise.

I think is better paying R510 for Fixed LTE (150GB) which is not great but has a stable connection.