Rain 5g service provider STOP DISCONNECTING MY INTERNET ACCESS ON 16TH OF EVERY MONTH YOU ARE *****ING MY MONEY

Dear Rain

It is not half an hour since your response and you disconnected me again.

I'm appealing to you to please connect my services as I'm in the middle if a banking transaction and boom disconnected.

What is the problem.

I have spoken to your consultant yesterday and informed him that that if I need to pay more money again to pls invoice me for the period and I pay on the 1st.

Please guys.. we are waisti g time and time is money this you are wasting my money now as AGAIN I HAD TO BUY MIBILE DATA JUST TO CONTACT YOU AGAIN.

AND BY SAYING CONTACTING YOU AGAIN I TRUED PHONING JYST TO HOLD ON TILL MY AIRTIME RAN OUT.

SO PLEASE, CONTACT METO RESOLVE THIS ISSUE IMMEDIATELY. STOP DE****ING ON THE 15TH. THERE IS NO MONEY IN MY ACCOUNT AND EVERY REVERSED DEBIT ORDER DAILY IS ADDING TO MY PROBLEM. ITS R5 + IN CHARGES EVERY TIME I GET AN UNPAID NOTIFICATION.

YOU ARE KILLING ME

Dear rain,

If you are going to keep on disconnecting me how do you expect me to be happy on month end when I pay my invoice as I am paying for days I dis not use the internet due to you.

AGAIN PLS CHANGE MY SUBSCRIPTION DATE TO THE 1ST OF EVERY MONTH AND SEND ME AN INVOICE FOR THE ACTUAL PERIOD I USED IT. IE 2 WEEKS..

Dear rain.

Pls note that I didn't not understand what you mean with for only two days I used less than a gig ... since when am I billed for data used.. I am on uncapped meaning I can use what I want how and when.

If I am not disconnected as you claim then why have I got no accss since 9 am.

This has been an issue for over a year now.. you disconnect me whenever you want after I requested in numerous occasions to change my cycle.

I pay for a full month and only receive 2 and half weeks service.

You disconnect me when I'm in the middle of major agreements and proposal resulting in having g to redo everything every time and now you tell me you will credit ONLY TWO DAYS BECAUSE I USED LESS THAN 1 GIG. RIDICULOUS. SO YOU FEEL THAT I AM ENJOYING MY FULL BENEFIT (AS IM PAYING ALMOST 600 PER MONTH) FOR ONLY TWO HOURS THAT I AM CONNECTED BE AYSE I USE MORE THAN 1 GIG IN THOSE HOURS PER DAY TGWN YOU CUT MY SERVICES BUT DEMAND I PAY FOR A 24 HOUR DAY SERVICE.

WEEKENDS IM DISCONNECTED.. (LIMITED ACCESS MEANS NOTHING TO ME. RAIN DISCONNECTS MY SERVICE COMPLETELY AND SHOULD YOU CONNECT IT ITS EARKY HOURS IF THE MORNING WHEN NORMAL PEOPLE SLEEP. THATS WHEN YOU EXPECT ME TO WORK.

PLEASE SEND ME AN INVOICE FOR PERIOD 15 TO 30 JUNE. ILL PAY IT ON 30 JUNE DEPENDING IN HOW MANY HOURS I HAVE BEEN USING YOUR SERVICE. I PROMISE ILL THEN PAY AND THEN START CYCLE FROM 1 TO 31 JULY ET ETC

I ALSO WANT THE SCHEDULE AS TO WHEN YOU ARE GOING TO "INTERRUPT MY ACCESS" IN ORDER TO SAVE NY WORK BEFORE I HAVE TO REDO EVERYTHING EVERY DAY.

PLS CHECK YOUR RECORDS FOR THE PAST YEAR AND PLS CREDIT MY ACCOUNT FOR THE PERIODS (AND NOT DATA USED) I PAID IN FULL HOWEVER ONLY USED HALF A MONTHS ACCESS AS YOU DISCONNECT ME.

ALSO IF YOU GIVE ME ACCESS FOR 2 HRS A DAY ONLY I WILL ONLY PAY FOR 2 HOURS A DAY SERVICE (IRRELEVANT IF I USED 2 MB OR 2 GIGS IN THAT TWO HOURS.) SIMPLE MATHS

2 HRS DOES NOT JUSTIFY A FULL DAYS PAYMENT
2 AND HALF WEEKS SERVICE DOES NOT JUSTIFY I PAY FOR A FULL MONTHS SERVICE. NOT ONLY THIS MONTH. CHECK THE PAST YEAR.

I HAVE REQUESTED THE CYCLE CGANFE FRO. IVER A YEAR AGO ALREADY YET NOTHING GETS DONE.

I HAVE NOW HAD ENOUGH OF THIS.

PLEASE CONNECT MY SERVICES INMIDIATELY AS YOU ARE NOT ONLY WASTING MY TIME BUT MONEY ALSO.. SIMPLE MATHS I MUST PAY R30 OER DAY FOR 1 GIG PER DAY EXTRA BECAUSE YOU GUYS CANNOT DO ONE SIMPLE THING I ADKED FOR WHICH STARTED MORE THAN A YEAR AGO ALREADY.

I EVEN SPOKE TO RAIN ON THURSDAY TELEOHINICALLY QUERING WHY NOTHING HAS CHANGED YET.

SO PLEASE SIR / MA'AM, I AM NOT HAPPY WITH 2 HRS A DAY SERVICE YET I PAY FOR 24 HRS A DAY SERVICE FOR OVER A YEAR NOW.

IM AM AWAITING NY REVISED INVOICE FIR THE PERIOD 15 TO 30 JUNE. AND THEN MY CYCLE SHOULD BE FROM THE FIRST DAY IF MonTH TO LAST DAY OF THE MONTH.

ALSO PLEASE ADVISE WHEN I WILL BE CONNECTED AGAIN..

I AM EXTREMELY UNSATISFIED WITH THE CURRENT SERVICE AS WELL AS YOUR RESPONSE ABOVE.

JUST FOR INTEREST SAKE: WHAT DOES UNCAPPED MEAN TO YOU AND IS THERE, ACCORDING TO YOUR KNOWLEDGE A LIMITATION ON THE AMOUNT OF DATA I AM ALLOWED TO USE PER DAY/PER HOUR. AS IM CONFUSED.

I ONLY WANT TO BE REFUNDED OR CREDITED FOR THE PERIOD (SECONDS, MINUTES, HOURS PER DAY ) YOU DISCONNECT ME AND I PAY.

ALSO STOP WARNING ME AND STOP DISCONNECTING MY SERVICE BECAUSE YOUR STAFF CANT FOLLOW A SIMPLE INSTRUCTION.

PLEASE PHONE ME AS WELL. I AM NOT A CHILD TO SIT AND TEXT ALL DAY. YOU WASTING MORE OF MY TIME.

CONCLUSIONSM: WHAT IS THE WAY FORWARD NOW AS I NEED MY INTERNET INMIDIATELY. 2 TO 3 HRS A DAY IS WASTING MY TIME. I OAY YOU FIR 24 HOURS SERVICE PER DAY. NOT MY FAULT YOUR STAFF ISNT DOING HIS/HER JOB. I CAN ONLY ASK AND REQUEST AND DEMAND..

BALL IS IN YOUR COURT.

Fyi I am not going to pay fir A ful month for the period 15 to 30 June and I promise to do so month end as I really cannot afford to PAY Now. I need to buy data every DAY mim 30 for 1 gig so.edays resulting I 300 per day above and beyond my monthly SUBSCRIPTION because I cannot perform my tasks as and when rain decides to give me ACCESS when they decide.

It's really pathetic service and again I am not paying a full days subscription for two hours a day service which is limited. You are wasting my time.

Awaiting your urgent response and invoice

You have my details on file. Call me please

Hey Anton B,

Please be advised that we do charge for active service, which means that as long as the SIM card is active and we do not receive a cancellation request, you will still be billed for the active service.

Regards,
rain.

Dear rain

I understand the sim card stays active as duh its pay as you go..

However I am paying every month a full subscription and you DISCONNECT ME EVERY 15TH AND THEN SAY YOU DONT.

I HAVE BEEN DISCONNECTED SIN E MY FIRST REVIEW,THIS MORNING. NO ACCESS NOTHING YET YOU EXPECT ME TO PAY YOU IN FULL FOR TODAY...

PLEASE EXPLAIN YOUR RESPONSE BELOW AS I HAVE NO CLUE WHAT YOU ON ABOUT.


Rain’s reply

22 Jun 2024 at 10:14

Hi Anton B

Thanks for reaching out please be advised changing your payment date means changing your bill cycle, and this has not been enabled in the system.

Your billing cycle is from the 15th to the 14th of the next month, changing your payment date will means every month on the 15th you may experience disruptions to your services, then you need to contact us to assist, and we then simply set a promise to pay for the 1st to switch the services back on, there may be a possibility of this happening every month.

So, if you are adamant that you want to change the payment date we will assist, for us to escalate for your payment date to be changed the account needs to be on a zero balance, please make payment and let us know once payment is made and we will assist further.

We took a look at your daily usage, and we see that only two days you only use less than a gig, and those are the only two days we can adjust your bill with, remember that we do not disconnect services the system makes partial interruptions as a reminder to make payment.


Regards,
rain.

Please send me the invoice for the amount 15 to 30 June urgently as you are wasting my time now.
I want to settle and restart please.

Thank you