JS
Jamaine S

1 reviews | Active since Aug 2021

17 Oct 2024, 11:09

RAIN 5G robbing hard working South Africans!!!

Rain 5G Wifi to the home. I was on a prepaid for R 1 000.00 per month, meaning I pay, then use. Now they say I owe them R 3 496.50 - How I that possible????? I called in to say that I won't require the services for the new month, they asked me to return the router, a person came to my house and collected the router, but I now owe them R 3 496.50

WE ARE TIRED OF CORPORATES ROBBING HARD WORKING SOUTH AFRICANS - WE WORK HARD FOR OUR MONEY, FOR YOU TO COME AND ****** US!!!

@rain, please fix this. I need a closure letter.

Jamaine Shaik

0
Replies (5)
Rain
Rain's reply17 Oct 2024, 11:23
Official
Hey Jamaine S,

Thank you for bringing this to our attention, we're sorry to hear that this has been your experience. We are looking into the billing issue and we will be in contact to assist further.

Regards,
rain.
JS
Jamaine S's update17 Oct 2024, 11:27
Reviewer Update
Hi Rain,

Thank you.

Js.
JS
Jamaine S's update17 Oct 2024, 11:57
Reviewer Update
Hi,

Do you mean 31/03/2023 or 31/03/2022?
Theres no way I used it this year, or even last year.
Please send me a statement indicating/ showing usage.

Thanks,
Js.
JS
Jamaine S's update17 Oct 2024, 12:29
Reviewer Update
Hi,

I did respond to the email.
Unfortunately nothing was attached.
Furthermore, it is impossible to have been used, as the device/ router was collected way before this apparent usage.
Come on guys, we are going back and forth here.

Js.
JS
Jamaine S's update17 Oct 2024, 13:59
Reviewer Update
Hi Rain,

I would like to take this opportunity to thank Gershon from Rain for ensuring that this matter is resolved. He kept me in the loop every step of the way.

My matter is now resolved.

Thank you.

Js.