dM
damien M
1 reviews | Active since Dec 2023
05 Dec 2023, 10:13
Rain 5G refuses to cancel my account and keeps billing me.
I have cancelled my account have received email confirmation but i am still being billed?! There is no NO way to cancel on the official website??? Everyday they try to deduct the money from my bank and i incur a banking fee!
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
05 Dec 2023, 13:18Hi Damien Manuel,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply05 Dec 2023, 13:18
Official
Hi Damien Manuel,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
dM
damien M's updateReviewer Update
05 Dec 2023, 15:48Hi, the lady that helped me cancel said that Rain would pay that amount for me.
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damien M's update05 Dec 2023, 15:48
Reviewer Update
Hi, the lady that helped me cancel said that Rain would pay that amount for me.
dM
damien M's updateReviewer Update
05 Dec 2023, 15:49She also confirmed that my account was cancelled.
If i make this payment will the account truly be cancelled?
If i make this payment will the account truly be cancelled?
dM
damien M's update05 Dec 2023, 15:49
Reviewer Update
She also confirmed that my account was cancelled.
If i make this payment will the account truly be cancelled?
If i make this payment will the account truly be cancelled?
dM
damien M's updateReviewer Update
06 Dec 2023, 10:50Thank you, i understand.
Please note that when i inquired about this the operator did not make this apparent and instead ****.
You may check the records.
Please note that when i inquired about this the operator did not make this apparent and instead ****.
You may check the records.
dM
damien M's update06 Dec 2023, 10:50
Reviewer Update
Thank you, i understand.
Please note that when i inquired about this the operator did not make this apparent and instead ****.
You may check the records.
Please note that when i inquired about this the operator did not make this apparent and instead ****.
You may check the records.
dM
damien M's updateReviewer Update
06 Dec 2023, 10:56Hi, i have made the payment.
Can you please confirm that my account is now closed and cancelled and that no further debits will be made?
Can you please confirm that my account is now closed and cancelled and that no further debits will be made?
dM
damien M's update06 Dec 2023, 10:56
Reviewer Update
Hi, i have made the payment.
Can you please confirm that my account is now closed and cancelled and that no further debits will be made?
Can you please confirm that my account is now closed and cancelled and that no further debits will be made?
dM
damien M's updateReviewer Update
06 Dec 2023, 11:342 Detroit Crescent
Malibu Village, Cape Town, 7100
Malibu Village, Cape Town, 7100
dM
damien M's update06 Dec 2023, 11:34
Reviewer Update
2 Detroit Crescent
Malibu Village, Cape Town, 7100
Malibu Village, Cape Town, 7100
dM
damien M's updateReviewer Update
07 Dec 2023, 13:09WHY AM I STILL BEING DEBITED ??!!!!
You have literally confirmed my payment and cancellation. I am incurring banking costs everyday !
Sort this out!
You have literally confirmed my payment and cancellation. I am incurring banking costs everyday !
Sort this out!
dM
damien M's update07 Dec 2023, 13:09
Reviewer Update
WHY AM I STILL BEING DEBITED ??!!!!
You have literally confirmed my payment and cancellation. I am incurring banking costs everyday !
Sort this out!
You have literally confirmed my payment and cancellation. I am incurring banking costs everyday !
Sort this out!
dM
damien M's updateReviewer Update
10 Dec 2023, 10:24You guys tried to debit my aacount again for R493 and added a R100 honouring fee?! Can you please stop ???
dM
damien M's update10 Dec 2023, 10:24
Reviewer Update
You guys tried to debit my aacount again for R493 and added a R100 honouring fee?! Can you please stop ???
dM
damien M's updateReviewer Update
10 Dec 2023, 10:25I was contacted telephonically to confirm I already made my last payment !
dM
damien M's update10 Dec 2023, 10:25
Reviewer Update
I was contacted telephonically to confirm I already made my last payment !
dM
damien M's updateReviewer Update
11 Dec 2023, 08:50You are not supposed to bill me! The money has already left my account when I did the payment!
Are you going to pay back the ‘honouring fee?’
Please have someone call me today to finalise this.
Are you going to pay back the ‘honouring fee?’
Please have someone call me today to finalise this.
dM
damien M's update11 Dec 2023, 08:50
Reviewer Update
You are not supposed to bill me! The money has already left my account when I did the payment!
Are you going to pay back the ‘honouring fee?’
Please have someone call me today to finalise this.
Are you going to pay back the ‘honouring fee?’
Please have someone call me today to finalise this.
dM
damien M's updateReviewer Update
12 Dec 2023, 09:13Hi you have called during loadshedding.
Please call today before 12:00 or after 14:00.
Please call today before 12:00 or after 14:00.
dM
damien M's update12 Dec 2023, 09:13
Reviewer Update
Hi you have called during loadshedding.
Please call today before 12:00 or after 14:00.
Please call today before 12:00 or after 14:00.