Rain 5g poor, still taking money after cancellation

We got rain 5g SIM card in December, it worked fine for 10 days and it stopped working after that. When we called them the said the satellite is off but they are fixing it. A few days later still in December, we called to cancel the SIM card because the internet never came back. It’s April now and Rain is still deducting every month even though we canceled in December. We call them almost every week but they’re not helpful. We are even thinking of canceling the credit card