Rain 5G - NOT RECOMMENDED

Due to my continuous attempts to get hold of this company, using all their “preferred routes” specified by THEM, and still getting NOWHERE, I have resulted in sharing my story here so that MAYBE, just MAYBE I will get some sort of service.

I have had MAJOR problems with my wifi connection. Keeping in mind the current situation with Covid-19, I am fully aware that we should be patient and understanding as everyone is at home and this could be straining the service providers. However, I have a speed of about 0.50mb per second, and sometimes I have 0mb per second. This isn’t a “slow wifi” or a “signal problem”. Its a constant struggle everyday. Even before this pandemic.

I have taken the customer service routes which include calling them, whereby we are directed to go online to a live web chat. On the live web chat, they give you a ticket number and you are on average between number 150-200 in the queue. Thereafter, they start closing ticket numbers WITHOUT EVEN ASSISTING YOU. They also attribute their signal problems to load-shedding via an sms on the live chat - of which, we have no load shedding during this 21 days of lockdown.

I then took the email route. I emailed them 8 TIMES! I have had ZERO assistance, there has been NO customer service. I have spoken to no consultants. and gotten nowhere in all my attempts to contact them.

I also referred them to a friend a while back when I enjoyed their service, and my friend has had nothing but constant problems.

I am an understanding customer, and I don’t like having to result to bad reviews, but I work from home, I study from home and all I want is an answer or indication that they are working on the problem I am experiencing as I am a PAYING CUSTOMER!

- Keeping in mind this wifi signal even bombs out with ONE PERSON connected.

I don’t recommend this service provider to anyone PURELY based on their customer service. They are so quick to sell you a deal but are never there when you need assistance.