Rain 5G - No connection, no support

Speeds are up and down, but mostly down. The order process was very good (delivered 2 days after order). After that I struggled to activate the service. Once I activated service, 2 days later, the internet has been very inconsistent. I probably get an average about 2 hours a day of connection. I've tried to contact them for support. They responded asking for more details. After supplying the additional information I've had no response. I've been trying to get support for over a week.