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ML
Mpho L

1 reviews | Active since Jan 2025

09 Jan 2025, 13:43

Rain 5G network is a ****.

On 1 January 2025, Rain charged me twice (R569) for 5G connection. When I asked why they do so, they ignored me. on the 7th January 2025, after numerous email complaints and facebook messages to them, the phoned me, saying my account is not paid upfront but in arears as I am legacy customer. Still they could not explain why the double billing, so they asked me to pay R569, and then my services will be sorted since the portion was for end of January. I paid, they reconnected for 1 day, cut me off and said I must pay the other R569, which they claimed its a system generated invoice for end of January. So these guys are ******. And they will never even call you to explain why they do so. Whether an account is paid upfront of post paid, you cannot charge someone twice, unless they skipped 2 months payment. The past 6 months i have been getting 4G connection instead of 5G. They still refused to rectify this and kept quite. They ignore customers so take their services at your own peril.

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Replies (3)
Rain
Rain's reply09 Jan 2025, 13:58
Official
Hey Mpho L, 

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further. 

Regards, 
rain.
ML
Mpho L's update09 Jan 2025, 14:30
Reviewer Update
Theres no connection as you claim. Its still not working. There's no outstanding balance. You deliberately double charged me. What do you mean outstanding balance? I pay once a month not twice. That amount is a regular amount that I must pay anyway end of January, why has it been brought forward to create a double billing situation and you conveniently call it outstanding balance? I do not owe Rain anything. Would you be so kind and send your agents to fetch your router. I am being made a fool and now you're creating costs that I cannot manage. Please cancel my service. I have sent so many messages of cancellation and yet you still play me.
ML
Mpho L's update09 Jan 2025, 15:34
Reviewer Update
Kindly send me the email address where I can send my collection address. You can also check on my profile. While at it, please ensure that as soon as they collect it, then stop future billing. You have to be honest with your customers. In this case, you asked me for R1138 on my profile. I asked for clarity and no one cared to call or answer. Secondly, your system cut me off again yesterday, saying I owe R569 after I paid the R569 on the 7th. You cannot justify asking for so much money and claim it's not double charge. Your system still sees the other R569 as a debt and keeps cutting me off. Please proceed and send your team.