1 reviews | Active since Feb 2025
Rain 5G network
We have been experiencing network issues since the 29th January... We have on so many occasions called to inform Rain of our issues and they promised we would get assisted. Fast forward to 17 February we have not received any assistance our network is still down and we were told our ticket was "accidentally closed" 🙆 what is annoying me the most is that when we call they keep saying they are escalating the issue and the network people will call us. We are nearing the date to pay the network provider but now I am stumped as to how I as a customer should happy to pay for internet I am not using and I work from home meaning I have had to buy my own data with my money which is a waste paying for Rain network services I have not used since 29 January.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
The device has been reset but still the network light is orange. The problem has been persistent for a while now where we asked that technicians come check the router because it is mounted on the roof so we cannot access the router unfortunately. We have not received any calls to assist with this matter hence why I have decided to write a review on hello Peter.
Resetting and rebooting does not help our situation and it is really frustrating because it is making my work really hard to do. Please can one of the technicians get in touch with us to resolve this matter because the resetting and rebooting ways are not helping.
The device has been reset but still the network light is orange. The problem has been persistent for a while now where we asked that technicians come check the router because it is mounted on the roof so we cannot access the router unfortunately. We have not received any calls to assist with this matter hence why I have decided to write a review on hello Peter.
Resetting and rebooting does not help our situation and it is really frustrating because it is making my work really hard to do. Please can one of the technicians get in touch with us to resolve this matter because the resetting and rebooting ways are not helping.