Rain 5G - Lackluster Customer service

I ordered CPE 5G on 27 Feb and it was promptly delivered on the 2nd March. When I connected there was no coverage. I reset the device numerous times and still this didn't help. I submitted a few tickets about this including one to cancel and although you get an email stating you'll be contacted within 24 hrs, to this end there has been no assistance. When I go to "My Rain" the status of my order is still on "queued for delivery". So I can't even activate the SIM. I think Rain is a **** and they deliberately don't update orders and deceive potential customers. I have packed the device for collection as I will be getting other internet services from a reputable company. At the rate Rain is unresponsive it is evident that the objective is to keep debiting my account for unrendered services. This is ********. This a **** of a company. I just want them to collect their device and for the cancellation of the subscription.